Important Update on Legacy Reporting and Analytics with Australia Release

Dan_Kane · ‎10-02-2025

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026

Dear Valued Customers,

We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your existing analytics instances.

Overview

There has been some confusion about the status of customer instances following the upgrade to the Australia release. Specifically, there are questions about the future of legacy dashboards and reports from the legacy reporting system. This system is also known by other names such as Core UI reporting, Responsive Canvas dashboards, or simply old dashboards. For the purpose of this communication, we will refer to it as "legacy" reporting and analytics.

UPDATE (March 2026): In March 2025, we announced that the ability to create new legacy content (dashboards and reports) would be discontinued beginning with the Australia release. Based on customer feedback requesting additional transition time, we have extended this timeline — new legacy content creation will remain available through the end of 2027, regardless of release family. While you may continue to create legacy content, it is unsupported starting with Australia.

NOTE: "Unsupported" means: ServiceNow Support will continue to help you with usage questions and troubleshooting, but ServiceNow will no longer develop or release product fixes for Core UI defects.

Key Points

No Mandatory Migration: There is no mandatory migration required at any time.
- UPDATE on New Content Creation (as of March 2026): Legacy customers WILL be able to create new content using Core UI tools through the end of 2027.
- Legacy dashboards and reports will remain available for use indefinitely. To clarify, as of March 2026:
  - USAGE of Core UI content remains available indefinitely
  - NEW Core UI content creation ends at the end of 2027
- Removed requirement for "All or nothing" migration.
- There is no impact for customers who onboarded with ServiceNow on the Xanadu or later family release. Platform Analytics experience is the default reporting and analytics environment for new instances as Xanadu.

Identifying Legacy Systems

If you are unsure whether you are using the legacy system, please refer to the following visual indicators:

Report Editing Screen:

Dashboards:

Once Content Has Been Migrated

All content is available within the Platform Analytics menu:

Frequently Asked Questions

What will happen to my legacy reports and dashboards after upgrading to Australia?

Your legacy reports and dashboards are unaffected. You can continue to run and view them indefinitely.

Starting with Australia, legacy content is accessible within the Platform Analytics UI. Legacy dashboards appear alongside Platform Analytics dashboards, with a UI version column indicating which experience each will open in.

What if my legacy dashboard or report doesn't migrate cleanly, or loses functionality after migration?

Don't migrate that content until the underlying issue is resolved or you've recreated a working version in PAe. You can continue using the legacy content as long as needed.

What if I encounter issues with my legacy content after upgrading to Australia?

For crashes, unknown errors, or other problems, the resolution is to migrate or recreate the content in Platform Analytics. Once you upgrade to Australia or later, ServiceNow will no longer issue product fixes for legacy dashboards and reports, except for critical security issues.

Can I still update or modify existing legacy content after upgrading to Australia?

Yes.

Can I create new content in the legacy UI (Core UI)?

Yes — and this is a change from prior communication. Based on customer feedback requesting more preparation time, the deadline for creating new Core UI reports, dashboards, and other content has been extended through the end of 2027.

Can I roll back a migration to the legacy version?

Yes.

Are there any licensing or entitlement changes when using PAe?

No. You remain entitled to all capabilities you had in the legacy system. Some new capabilities — such as AI-driven features — may require additional licensing.

I've seen that support for Core UI ends after Australia. Doesn't that contradict the statement that I can use legacy content indefinitely?

No — these aren't contradictory. You can continue using Core UI content indefinitely. What changes is the scope of support: the Support team will help you with usage questions and troubleshooting, but ServiceNow will no longer develop or release product fixes for Core UI defects. If an issue is caused by a Core UI product defect, the resolution is to migrate or recreate the content in Platform Analytics.

Why don't my Core UI Content Blocks migrate to Platform Analytics experience dashboards?

Dynamic Content Blocks are not supported in the PAe in-line editor — this is a deliberate architectural decision, not a migration gap. The PAe in-line editor is designed specifically for analytics dashboards (KPIs, trends, visualizations), while Content Blocks require a different model. To recreate dynamic, context-aware dashboard behavior in PAe, use Technical Dashboards with Data Resources instead. For a detailed explanation of why the architecture changed and where each capability belongs, see Dynamic Content Blocks vs. Data Resources: Why the Model Changed.

If you prefer to keep your existing Core UI dashboards with Dynamic Content Blocks running rather than migrate to Technical Dashboards, support for those dashboards will continue indefinitely.

We hope this clarifies any concerns you may have regarding the Australia release. If you have any further questions or need assistance, please do not hesitate to contact our support team.

Thank you for your continued support.

The official communication message sent in March 2025 is attached.

Dashboard and Report Upgrade and Migration to Platform Analytics experience.pdf

Tags: Australia, Dashboard, Migration, Performance Analytics, Platform Analytics, platform-analytics-migration, Upgrades

Edward Brown · ‎10-03-2025

Thank you for posting this. Will the navigation to dashboards be merged?

Dan_Kane · ‎10-06-2025

@Edward Brown Yes, all content will be under the Platform Analytics UI pages. I updated the article to reflect. Thanks for the heads up!

snehagary · ‎10-08-2025

Hi!
I am currently in Yoko and I am leading the PA migration. I have been looking at the community posts and some housekeeping tips but looks like those seem a bit dated. Could you please confirm if the pre-migration tips outlined there are still considered best practice, or if there’s a more recent approach that ServiceNow now recommends?

I imagine many of your other customers would have already gone through similar migrations, possibly with guidance from Customer Success Managers. Specifically, I wanted to check whether marking unused reports and dashboards with “#Archive” in their titles is still the suggested pre-cleanup method, or if there’s now a preferred alternative.

TIA! Cheers!

Dan_Kane · ‎10-09-2025

Hi @snehagary great question! Yes, everything in the cleanup academy and deck is still relevant. Doing something in the name to mark the reports you do not plan to migrate can be very helpful, especially as it allows you to set the marked reports as "Do not migrate". Setting them to not migrate will ensure that doesn't happen, and renaming them ahead of time makes it much easier to mark "Do not migrate" in bulk.

RaniK3666699030 · ‎10-23-2025

Hi @Dan_Kane ,

Thank you for above clarification post. I now understand that if Core UI reports and Dashboards are not migrated over to PA in Australia - they can still be accessible and are editable.

1. Can you please verify that they can be migrated to PA in Australia?

2. And if we had migrated few dashboards and reports in previous version (Yokohoma or Zurich) - will we still be able to migrate the rest of reports and dashboard to Platform Analytics in Australia? - meaning can we continue to migrate selected reports/dashboards from core ui to platform analytics? Thank you

Dan_Kane · ‎11-17-2025

@RaniK3666699030 Yes, the migration remains available for any remaining Core UI content. It doesn't matter if you have done a previous partial migration. You could also mark content "Do not migrate" now, and later remove that designation. It would then be available to migrate in any release going forward.

As of Zurich, migrations can also be done in stages, or even as individual dashboards. Previous to Zurich, if you chose the partial migration the legacy content remained and the links to that content would not be updated to the new version. With Zurich, you can now perform the "full" migration on any dashboard or set of dashboards. The full migration means the legacy content becomes hidden and previous links to the legacy dashboard are updated to the new version.

RaniK3666699030 · ‎11-18-2025

Thank you @Dan_Kane for additional input!

Matthew_13 · ‎12-20-2025

@Dan_Kane - This is a helpful clarification and should ease a lot of anxiety around the Australia release. It clearly explains that nothing breaks overnight, legacy dashboards remain usable, and teams can migrate on their own timeline—while still setting the right expectation that Platform Analytics is the future. A well-balanced message from ServiceNow that gives customers flexibility without slowing progress. Thanks for the great share!

sathipuzhas · ‎01-15-2026

Hi @Dan_Kane

Just a quick one — we’re currently preparing for Platform Analytics migration and looking for an official FAQ document and user-facing communication, suitable for audiences at all levels recommended by ServiceNow.

I came across KB1709304 – Platform Analytics Experience FAQ, but it isn’t accessible with our instance. Could you please confirm whether this is still the correct and active reference, or if there’s an alternative or updated document we should be using? If this KB1709304 is the right one, would you be able to share the document here or point us to an accessible version?

Appreciate your guidance.

Cheers!

snehagary · ‎01-15-2026