Important Update on Legacy Reporting and Analytics with Australia Release

[Dan_Kane]

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026

Dear Valued Customers,

We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your existing analytics instances.

Overview

There has been some confusion about the status of customer instances following the upgrade to the Australia release. Specifically, there are questions about the future of legacy dashboards and reports from the legacy reporting system. This system is also known by other names such as Core UI reporting, Responsive Canvas dashboards, or simply old dashboards. For the purpose of this communication, we will refer to it as "legacy" reporting and analytics.

UPDATE (March 2026): In March 2025, we announced that the ability to create new legacy content (dashboards and reports) would be discontinued beginning with the Australia release. Based on customer feedback requesting additional transition time, we have extended this timeline — new legacy content creation will remain available through the end of 2027, regardless of release family. While you may continue to create legacy content, it is unsupported starting with Australia.

Key Points

• No Mandatory Migration: There is no mandatory migration required at any time.
  • UPDATE on New Content Creation (as of March 2026): Legacy customers WILL be able to create new content using Core UI tools through the end of 2027.
  • Legacy dashboards and reports will remain available for use indefinitely. To clarify, as of March 2026:
    • USAGE of Core UI content remains available indefinitely
    • NEW Core UI content creation ends at the end of 2027
  • Removed requirement for "All or nothing" migration.
  • There is no impact for customers who onboarded with ServiceNow on the Xanadu or later family release. Platform Analytics experience is the default reporting and analytics environment for new instances as Xanadu.

Identifying Legacy Systems

If you are unsure whether you are using the legacy system, please refer to the following visual indicators:

Report Editing Screen:

Dashboards:

Once Content Has Been Migrated

All content is available within the Platform Analytics menu:

Frequently Asked Questions

What will happen to my legacy reports and dashboards after upgrading to Australia?

Your legacy reports and dashboards are unaffected. You can continue to run and view them indefinitely.

Starting with Australia, legacy content is accessible within the Platform Analytics UI. Legacy dashboards appear alongside Platform Analytics dashboards, with a UI version column indicating which experience each will open in.

What if my legacy dashboard or report doesn't migrate cleanly, or loses functionality after migration?

Don't migrate that content until the underlying issue is resolved or you've recreated a working version in PAe. You can continue using the legacy content as long as needed.

What if I encounter issues with my legacy content after upgrading to Australia?

For crashes, unknown errors, or other problems, the resolution is to migrate or recreate the content in Platform Analytics. Once you upgrade to Australia or later, ServiceNow will no longer issue product fixes for legacy dashboards and reports, except for critical security issues.

Can I still update or modify existing legacy content after upgrading to Australia?

Yes.

Can I create new content in the legacy UI (Core UI)?

Yes — and this is a change from prior communication. Based on customer feedback requesting more preparation time, the deadline for creating new Core UI reports, dashboards, and other content has been extended through the end of 2027.

Can I roll back a migration to the legacy version?

Yes.

Are there any licensing or entitlement changes when using PAe?

No. You remain entitled to all capabilities you had in the legacy system. Some new capabilities — such as AI-driven features — may require additional licensing.

I've seen that support for Core UI ends after Australia. Doesn't that contradict the statement that I can use legacy content indefinitely?

No — these aren't contradictory. You can continue using Core UI content indefinitely. What changes is the scope of support: the Support team will help you with usage questions and troubleshooting, but ServiceNow will no longer develop or release product fixes for Core UI defects. If an issue is caused by a Core UI product defect, the resolution is to migrate or recreate the content in Platform Analytics.

Why don't my Core UI Content Blocks migrate to Platform Analytics experience dashboards?

Dynamic Content Blocks are not supported in the PAe in-line editor — this is a deliberate architectural decision, not a migration gap. The PAe in-line editor is designed specifically for analytics dashboards (KPIs, trends, visualizations), while Content Blocks require a different model. To recreate dynamic, context-aware dashboard behavior in PAe, use Technical Dashboards with Data Resources instead. For a detailed explanation of why the architecture changed and where each capability belongs, see Dynamic Content Blocks vs. Data Resources: Why the Model Changed.

If you prefer to keep your existing Core UI dashboards with Dynamic Content Blocks running rather than migrate to Technical Dashboards, support for those dashboards will continue indefinitely.

We hope this clarifies any concerns you may have regarding the Australia release. If you have any further questions or need assistance, please do not hesitate to contact our support team.

Thank you for your continued support.

The official communication message sent in March 2025 is attached.

Dashboard and Report Upgrade and Migration to Platform Analytics experience.pdf

Tags: Australia, Dashboard, Migration, Performance Analytics, Platform Analytics, platform-analytics-migration, Upgrades

[sergiofeito]

I understand.

the idea was to migrate before Australia to avoid encountering thousands of unsupported dashboards and reports.

thank you!

[ConnieY]

Hi! I have a customer asking if there is a conversion available for a legacy report that does not live on a dashboard in Australia? Will that legacy report also be accessible in the new release?

[martapenzo]

Hi @ConnieM, this is available as part of Zurich. They can navigate to sys_report list and use the UI List action to migrate the Core UI report to a saved data visualization: https://www.servicenow.com/docs/r/now-intelligence/data-migration-perform-partial-core-ui-reports.ht...

[kbkrabbenhoft]

Wonderful communication here. 
Have you had many discussions around adoption of the new PA? Users in my company seem less than thrilled with the new look and feel. Not all the data from their dashboards converted properly. 

They are manually re-creating the pieces missed. 

[Dan_Kane]

@kbkrabbenhoft if you haven't already, take a look at Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026) blog to help understand what are known issues and how we suggest handling them. It is very common to recreate content in PAe when the migration did not suffice. Most content should migrate well, but there are definitely scenarios where widgets have migrated poorly. We continue working to minimize those.

Also, we have extended the ability to continue creating new content on the legacy dashboards and reports through the end of 2027. That should allow for a smoother transition for your users.

[joshua_h]

Hi @Dan_Kane  - Are there plans to introduce an equivalent to dynamic content blocks in Platform Analytics?

The ability to perform server-side queries with g:evaluate and render views with Jelly is an integral part of several Core UI reports. To mimic that functionality in the current iteration of PA, we would need a script include to call server-side logic, and we'd need to rewire all of the views with the PA events.

[Steve Burchell]

@martapenzo we are currently testing the early release of Australia and seeing that users cannot create new items in CoreUI except for report_admin/dashboard_admin roles.  Is that option only available in GA release?  Also what are the properties you mentions that can control this?  Thanks!

[martapenzo]

Hi @Steve Burchell,
yes, the new properties and the option from the library page to create Core UI content is available from Australia Patch 2 (GA of Australia).
In the Properties section in the KB https://support.servicenow.com/now/nav/ui/classic/params/target/kb%3Fid%3Dkb_article_view%26sysparm_... you can find the properties names.
- com.snc.par.coreui.dashboard_create.enabled

- com.snc.par.coreui.report_create.enabled

Thank you

[Steve Burchell]

@martapenzo thanks for the info!   I assume that once a full migration is performed this will no longer be available to users?

[martapenzo]

@Steve Burchell From Australia, the properties will need to be set manually by the customers to value=false after the migration is performed, and no more Core UI content creation is intended to be allowed.