K20 - THS1287 - Performance Analytics: So Now What? Content

[ChrisSteinke2]

Hi folks. This article is intended to be a companion resource to the K20 session "Performance Analytics - So Now What?". Below are links to key information and resources referenced in the session to help accelerate your efforts and increase your success. The order of documents follows the order of the presentation slides and session. 

Policies, standards and governance

• Policies, standards and guidelines for PA - this is a customer example you can edit, extend and use as the basis for your own policies.
• Governance in Performance Analytics and Dashboards - good practices to employ as you establish a KPI and dashboard program in your organization
• Analytics Governance - a short 30 minute video on governance from the Performance Analytics Office Hours series

Training (free)

• Performance Analytics Essentials - a terrific introduction to PA, its concepts and value. This is used by a number of our mature clients as part of the enablement program of their extended team. 
• Formula Indicators Overview - advanced use cases using calculations in Formula Indicators

Admin Console and Analytics Usage Overview

• Performance Analytics Usage Overview indicators - this is the summary of the Indicators available out of the box.

Diagnostics

• Performance Analytics diagnostics - assess the existing PA content in your system and receive a list of priortized issues

Widget Statistics

• Widget statistics - view things like execution time, number of executions and durations.
• Report statistics - bonus - use this to identify slow running and poorly tuned reports.

Daily, Weekly, Monthly maintenance activities

(Please see attached pdf.)

Everything Adam Stout

• Tracking and Reporting on Dashboard Usage in ServiceNow
• Create a dashboard for a wall-mounted display
• Advanced formula use cases
• Custom Interactive Filters
• Make better looking dashboards with Content Blocks - this is a personal favorite of mine. Once I understood what was possible it radically changed my approach to dashboard design.
• How I Know Who is Using Reports
• Adam's profile on the Community

Design with a purpose

• KPI Composer - a tool to help design Dashboards.
• Building Dashboards from a Stakeholders Perspective

Use Cases

• Make better looking dashboards with Content Blocks
• VSP: Driving Accountability and Process Improvement with Performance Analytics

Was there some topic or content I didn't cover? This blog post from Thomas Davis at ServiceNow consolidates every blog post and article content available on the Community. If there is something you'd like to see just post it to the blog post and we'll add it to the list of future articles. 

Have a question or topic and you'd like a deep dive? The Product Mgmt team runs bi-weekly 'Office Hours' and is actively looking for topics. Post your questions and register for future sessions via the Community for an opportunity to join the live Q&A with the people who build PA.

Last but not least, if you haven't had a chance to watch it yet this Knowledge 2020 breakout session by Lisa Baremore at Walmart has loads of great content and should be considered 'must watch' for all Performance Analytics clients.

https://events.servicenow.com/widget/servicenow/knowledge2020/knowledgecatalog/session/1576693365610...

Thank you for joining the theater session and may you always have actionable KPIs and well adopted dashboards!

Chris Steinke

Solution Architect

NOW Intelligence