Thomas_Davis
Administrator
Administrator

Performance Analytics gives the ability to perform advanced mathematical equations against Indicators in Formula Indicators. During this Performance Analytics and Reporting Office Hours on December 16th, we discussed Leveraging Performance Analytics Formulas and showed how you can leverage them with operators, methods, and indexing. Interested in seeing % of Open Critical Incidents or the Change in New Incidents Weekly and Monthly? We discussed this during our live Performance Analytics Academy session on Dec 16th, 2020.

Here is the recording if you missed the live session:

Useful Links

ServiceNow Docs:
Formula Indicators
Create a formula indicator
Indicator scores in reference currency
Exclude time series for an indicator
Rounding and precision in indicators
Get indicator analytics in formulas
Changes to score_start/end because of different user time zones
Applying times series to results or to components
Detect indicators with no scores in a formula
Performance Analytics scores forecasts
Assign and map breakdowns
PA FormulaUtils API
Indexing multiple indicators in a formula

Now Learning:
Formula Indicators Overview
Performance Analytics (PA) Fundamentals
Performance Analytics (PA) Advanced

Blogs:
Doing More With Formula Indicators

Knowledge Labs:
2020 - Dive Deep with Performance Analytics for Reporting Admins
2019 - Performance Analytics 203: Advanced use cases

The presentation is attached for your reference. See you at a future Performance Analytics Academy session.  We run the sessions every other Wednesday at 9 AM Pacific, Noon Eastern, 6 PM Central European Time.