Check out the latest on-demand webinar on Performance Analytics:
Measure What Matters: Establish Business-Aligned Reporting Practices
Troy DuMoulin, VP of Research & Development at Pink Elephant, strikes again! This informative webinar wraps up the Pink Elephant IT webinar series and delivered key elements of designing and establishing a holistic ITSM measurement framework. Much of the content was focused on linking process measures to business value to support continual service improvement.
Webinar - Establishing Good Reporting Practices and Effective Management Dashboards
Slideshare - Establishing Good Reporting Practices and Effective Management Dashbo…
