October Knowledge Base Digest: Performance Analytics and Reporting

[Jamie Lynn Aust]

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Performance Analytics in ServiceNow enables you to track and aggregate data over time, such as to measure how many tickets are resolved each week per assignment group. Performance Analytics is enabled for the Incident table by default.

Reporting enables you to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority there are. Reporting functionality is available by default for all tables.

Recently updated articles on Performance Analytics and Reporting:

Performance Analytics

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Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics

• Unable to export PA dashboards or charts as JPG or PNG types (KB0639094)
• Dashboard permissions migration issue after upgrading to Istanbul (KB0598042)
• Formula indicators round results to the nearest even, whole number (KB0562855)
• Unable to share a dashboard with a user whose name does not appear in the first five results returne...

Reporting

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Manage and customize the visibility, types, generation, and output types with reporting.

• Creators of reports unable to see any reports under My Reports because of domain separation after up...
• Reporting on the task table and grouping by state shows incorrect values (KB0639093)
• After editing report of type 'Dial', it is returning empty record when you click on the speedometer ...
• Reporting on the task table and grouping by state shows incorrect values (KB0639093)
• Calendar report sorting ascending (so opening on month in the past) if no events are planned in a da...
• Blank screen after clicking on the chart body in the "Problem Triage and Fix SLA" dashboard (KB06232...
• Reporting UI locks up in IE and can cause a page recovery error, especially with large numbers of ta...
• Clicking on Show/Remove Related fields in Column drop-down for a bubble report does not work (KB0647...
• Scheduling a single score report does not email the single score value (KB0647760)