Change Success Scores - New Groups

[Jill Jackson-Jo]

Hello

Does anyone know the default starting score for groups creating changes for the first time?

What is the lowest value for a success score?

What is the highest?

Thanks!

[Ratnakar7 · Accepted solution]

Hi @Jill Jackson-Jo ,

The exact details of default starting scores for groups creating changes for the first time can vary based on your specific ServiceNow instance and its configuration.

Here are some general points:

1. Default Starting Score:

   • The default starting score for groups creating changes for the first time can be configured in your instance. You would typically set this up based on your organization's policies and risk tolerance.
   • Navigate to "Change" > "Success Scores" to find and configure the Success Scores for different change-related activities.

2. Lowest Value for Success Score:

   • The lowest value for a success score is typically 0. This would indicate a high level of risk or a low chance of success for a change.

3. Highest Value for Success Score:

   • The highest value for a success score is usually 100. This would indicate a low level of risk or a high chance of success for a change.

Refer to these Links to understand the scoring :

Success score calculation

Modify score calculation

Thanks,

Ratnakar