I should get difference between total hours in a month and resolve time in hours where resolve time in hours field is there in incident form. I should get this difference to get sum of uptime hours monthly, here uptime = total hours in month - resolv...
HELP: How do we report on Comments entries in PA > Analytics Hub?Fame and fortune for correct answer. THX-JJ
Hi Team, Can we create the DB view to calculate the MTTP , Please note that propose date is on child incident and promoted date is on parent incidents which is considered as major incident. if not DB view is there any other way to build the report fo...
Hi Team , could you please help me with below requirement, need your guidance how to include project forecasts and corresponding charts based on agreed-upon (Actual Start and End dates in ServiceNow) end dates for upcoming projects. How do i achieve ...
Hi All,Posting a query regarding the dashboard.Use Case: There is a user, who needs to see a performance analytics dashboard when impersonated. The same user should be able to add the Performance analytics widget when trying to add widgets. But the s...
Hello I have a story in which i'm trying to solve. I'm trying to see if there is a way of tracking tickets through each of the assignment groups in performance Analytics. I know it is possible through a list report which I've already done but need so...
Can some one please help me with the exact requirement?Within a demand ticket, a project is created, and subsequently, project tasks are established. Our goal is to develop a report that comprehensively illustrates the timelines of both the project a...
Hi Team , We got the requirement to Implement PA, can someone help me to implement below requirement 1-Highlighting Overdue Projects: What would be the best approach to prominently display overdue projects and tasks on the dashboard to ensure timely...
Hello Community , Good day .Could you please help in finding a way that the filters created in platform analytics should be applicable to only some widgets.Use case : Filter 1 ( based on created date ) : It should only work for Widget A and Widget BF...
Hello! I am trying to pull a report for "repeat offenders" in the last 48 hours for the Service Desk. I was hoping to just run a report on the incident table and group by customer but only want to see grouped values that have more than one record. Fo...
Hi all, I need to create a report in incident. The thing is I should calculate the duration for all the incidents but the time spent on Onhold should not be calculated. How do I approach this?
My team has created an application in ServiceNow, and would like to use performance analytics. We are on the Xanadu version and will move to Yokohama soon. Since classic reports and dashboards will be deprecated from the Zurich version, should we c...
am having KPI's Incident SLA Adherence ,Change causing p3I configured indicator source and formula indicators added in to the dashboard but Date Ranges are showing as Jul2023 but i need last month/week dataHow can i configure in Platform Analytics.
Please help on fetching the data of all the reports mapped with the corresponding dashboard?OR How to identify or fetch the list of reports which are not mapped to any dashboards in ServiceNow?
Hi everyone, I'm struggling with how to create this graph for incident aging. I want to display incident aging by priority. I created 2 breakdowns but for some reason I don't see the graph display any data. I don't know where I did wrong.
