I'm experiencing a discrepancy in the KPI DETAILS where the numbering in the chart is one thing and the total number of records is another. I'd like to know why this is happening and how to fix it.I'm using a breakdown to filter the results, and the ...
Hi everyone, I would like to ask you for your assistance to understand what I am doing wrong by following the lab task - Performance Analytics (PA) Simulator - Micro Certification (Course) Modify and Share the Incident Management Dashboard (Content...
Hi Team , I recently add the field called close complete , however i can not see the data in reports .after making the changes i have run the job as well , but still data is not reflecting .how do ifix this ?need your suggestion
I have a requirement to create an Incident Aging dashboard similar to the OOB Open Incidents Age Monitor.Created a new dashboard.Cloned the OOB No. of Open Incidents indicator.Created a new Age breakdown with buckets: 15–30 days, 31–60 days, and 60+ ...
Hello CommunityI'm working on migrating a Performance Analytics (PA) dashboard currently set up in the Workspace (Agent Workspace or similar) to a customer-facing Service Portal. I want to make this dashboard accessible to external users via the cust...
I created a multi-level pivot table report and scheduled it in a job, but it is not converting to PDF. Why?
Hi All, I am after creating the following report but have not been successful. A single (drillable) real-time count showing all tickets in an active state (excluding resolved) that have 10 or more time entries (by the same engineer) This is on the t...
Hi Team , Creating break down for Project task, whenever we open the project, Project task should associate with particular project , How do i do that , also i find in project table the related list for project task , it means that's task is coming f...
GreetingsI am looking for the help to implement below requirementsWithin a demand ticket, a project is created, and subsequently, project tasks are established. Our goal is to develop a report that comprehensively illustrates the timelines of both th...
Team , i would like to know what major difference between a simple reporting and the PA reporting .any link would be much appriciated Thanks
We are working in the FSO application and have a list field for products that allows us to choose multiple products on a case record. The list is based on the sys_choice table. We are wanting to create a widget for our PA dashboard that shows a break...
Hi Team ,Good day ! need to implement below task in PA . Within a demand ticket, a project is created, and subsequently, project tasks are established. Our goal is to develop a report that comprehensively illustrates the timelines of both the project...
I’ve created some dashboards in ServiceNow’s SOW module. I want to restrict access so that only Tier 1 users can view these dashboards. How can I configure this access control?
Hi all,I'm curious about ways to use AI or machine learning with Performance Analytics in ServiceNow.Can we use AI to detect trends, predict issues, or generate insights automatically from PA data?Any ideas, use cases, or suggestions are welcome!Than...
Hi Team , We have a demand module under that we have projects, the report which we have created not giving exact data . some of demands have several projects, however, suppose there are 3 projects align to one demand, when we are extracting the excel...
