count of incident tasks per incident using performance analytics

chandana karnat
Tera Contributor

please provide guidance on this: count of incident tasks per incident using performance analytics, including the breakdowns Portfolio,

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1 REPLY 1

Hasan6
ServiceNow Employee
ServiceNow Employee

Hi Chandana,

You will need to crate 3 indicators:

a. Automated Indicator: Total number of incident tasks

b. Automated Indicator: Total number of incidents

c. Formula Indicator: a/b

 

All 3 indicators will have your required breakdowns.

Best

Hasan