Create a MTTR data visualization in Platform Analytics Workspace

[Rakshanda Kunte]

Hi All,

I have requirement where, we need to show report for MTTR using incident table. 

I tested this in lower environment and found the similar Indicator which has required conditions.

But, when I used that indicator in Workspace, it is not showing required output. 

Below is the Report created in Classic UI (Without Indicator).

Graph looks like below (without Indicator)

With Indicator:

This is the indicator source; I found and need to create above report in Platform analytics workspace.

Can anyone please help how to create above report using this indicator source?

[Tai Vu]

Hi @Rakshanda Kunte 

You need to execute the Historical Collection Job within the Automated Indicator. Then it will collect the scores for your Indicator. Once completion, your chart will display the score accordingly.

Cheers,

Tai Vu

[Rakshanda Kunte]

Hi @Tai Vu ,

Thanks for your help throughout..

I have one more question. 

I have run the historical Job, but anyhow it is not giving the expected results. i.e. I need to see the duration on Y-axis.

Which configuration should I change to get the duration on Y-axis?

Could you please help with this?

Thanks..

[Tai Vu]

Hi @Rakshanda Kunte 

The Unit and Calculation is the Indicator-based configuration.

In your case, you can navigate to the automated indicator Number of new incidents.

If you'd like to calculate by Days 

And you may also need to convert the duration to days to be able to calculate the Average.

Cheers,

Tai Vu

[Rakshanda Kunte]

Thanks @Tai Vu..

This helped to fetch the data.

I will need one more thing in this.

This only shows the days. I need Day:Hours:Minutes:seconds format.

Is it possible?

[Tai Vu]

Hi @Rakshanda Kunte 

You may want to try the Time unit.

If you select Time as the unit, the time is given as Days, Hours, and Minutes. If the system property glide.ui.duration.seconds.enabled exists and is true, seconds are also displayed. In this case, seconds are also displayed for all time fields on the instance and are included in exports to Microsoft Excel.

Cheers,

Tai Vu