Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!
My team has created an application in ServiceNow, and would like to use performance analytics. We are on the Xanadu version and will move to Yokohama soon. Since classic reports and dashboards will be deprecated from the Zurich version, should we c...
am having KPI's Incident SLA Adherence ,Change causing p3I configured indicator source and formula indicators added in to the dashboard but Date Ranges are showing as Jul2023 but i need last month/week dataHow can i configure in Platform Analytics.
Please help on fetching the data of all the reports mapped with the corresponding dashboard?OR How to identify or fetch the list of reports which are not mapped to any dashboards in ServiceNow?
Hi everyone, I'm struggling with how to create this graph for incident aging. I want to display incident aging by priority. I created 2 breakdowns but for some reason I don't see the graph display any data. I don't know where I did wrong.
I have a dashboard and I want to have both PA widgets and "live" reports on it and I want a filter to work on both but it seems that the breakdown filters are only controlled by the dashboard filters which don't impact reports. And interactive filter...
how are other large companies reporting with granularity within ServiceNow to indicated specific Application Software issues without creating custom fields? I want to be able to report on specific software issues with granularity and am running into...
We recently migrated to the Platform Analytics Next Experience. Once functionality I cant find is how to sort Data Visualizations by updated (used to be 'Last Modified by'). This is a really helpful feature and was used by most users. Is there a syst...
Hi TeamIn the Request Management dashboard, two widgets are showing no data:Mean time to fulfill a requested itemMean time to fulfill a requested item (by category)I would like to knowHow can we find or generate the data for these meantime widgetsWhi...
Does anyone know how this works or what it is meant to do? I loaded it on or sandbox and found nothing obvious.Table and field description configuration for reportNow IntelligencePlugin id: com.glideapp.report.description_configSummaryThis plugin en...
I am trying to add "x_hete_shifts_hand_handover" table simple list , but the table is missing from the visual. Attaching screenshot for the reference.
Hi all, I'm trying to create a daily snapshot of my backlog tickets and with pain and suffering I finally got this code to almost work: (function(dataCollector) { var count = 0; // Test date // var scoreDate = new GlideDateTime('2025-02-...
I have become stuck trying to get a method that will work for this.Scenario:Our major incident team associates multiple outages to one incident in the major incident workbench.They want to report on the Max Duration of the outages associated with a s...
My donut visualization, intended to show the total number of outages, displays an inaccurate total when I adjust the "group by" setting. When I adjust the group by - to max number of groups to show all is adjust the total outage to 109adjusting the ...
Hello Team, We have configured Requested Item (RITM) report, in the platform-analytics workspace. The filter condition for stage field currently shows almost 40 choices , but the customer does not want to see all these stages in the filter condition...
Hi ServiceNow Developers,I’m currently working on a requirement where I need to display reassigned incidents along with the time taken to resolve them within a dashboard view in ServiceNow. I’ve explored using the out-of-the-box (OOB) Metric Definiti...
