I need to build a report that queries the incident table for the number of times an individual has touched a ticket. I would like to use the dynamic @ME variable in the build of that report. I dont want to count assigned to. I want to count how man...
I am trying to create an interactive filter for additional assignee list of incident table.When i am trying to add a referance the additional assignee is greyed out. Is the field not allowed for interactive filter?
I have a Performance Analytics (PA) dashboard that includes multiple PA reports. I’ve also added breakdown sources for the dashboard — such as 'Groups', 'Active Users' etc.Below is a screenshot showing how the breakdown source appears on the dashboar...
Hi All, I have an inquiry regarding the creation of function fields in the report for retrieving the duration between follow-up and closure in the incident table.Therefore, my question is whether the function fields created in the report using 'confi...
HELP / Trying to build a CIO level scorecard, but NOT USING PA. Looking for examples from anyone on what they have. Screenshot example? If using indexed metrics what does that look like? Advice? Please! THANK YOU!
I have PA widgets with score, timeseries and breakdown types. i want to add common interactive filter fro all the widgets. How can i achieve this.
Have Created one Bar report, where I have X-Axis and Y-Axis where I want to show % symbol on Y-Axis but now only getting like 0 to 100.
Here this Scenario: 1.We have three Automated Indicator that has been used in Formula Indicator [example : Catalog submission +VA ticket submission + incident submission)] which has different "Indicator source" and ofcourse different "Fact Table". I...
I need to create Dashboard .How Metrics can be defined in Indicator and can be pulled in Dashboard and reflect like this. Is this possible?MetricValueScoreSuccessCustomer Retention75%72.20NPS65.0062.00Resolution Time12 hours82.40 60%
Hi Team, I have one query regarding the breakdown, In the OOB request management dashboard have one data visualization called "Active requested items due within 5 days" and indicator "Active RITMs nearing due date" it has three breakdowns "Assignment...
Hi,We have a requirement for the execs to review our current service offerings and digitally sign/approve it without accessing the record in the instance. Initially we thought of exporting this via excel but their advise is that this is not 'friendly...
Hi - When accessing Problem Overview Dashboard as an non-admin, the interactive filters throws an error stating "Error occurred while loading filter data". This is happening for all the interactive filters in the dashboard. I am not sure what role i...
Incident overview dashboard's 'Assignment Group' interactive filter works fine when selecting a single group for all widgets except 'Average Incidents Created per User' widget . Also, for the 'Overdue Incidents' and 'Average Incidents Created per Us...
I want to create a report that shows a snapshot of active incidents on the last day of every month, reflecting the current state at that time. However, it doesn't work as expected - it shows the same values for the last 2 months. I created:Indicator ...
Hi All, I am looking to get a target value to show in the SOW landing page. See the image below. However, despite setting a global target on this formula indicator, I am not able to get this target to show. I have reached out to SN support but again ...
