In new call- when call type is incident and if someone raises a call, it automatically creates incident, and the incident number is populated in a field 'Transferred to'Is there any way to get the request number populated when the call type is reques...
Hi,The comments option under the chart options in ServiceNow platform analytics is disabled.Is there any way to enable this option.Please refer the attached snapshot
Dear community members, We are trying to filter report(s) by a ticket (incident, in this case) number. Currently, interactive filters don't have an option for the incident number field. The interactive filter types can be: choice list, reference, dat...
Hi experts, I have a requirement : When a new incident is assigned to servicedesk we need to identify when actually it was picked up by a support group member and how much time it took to pick up this ticket. We can identify this when a first custom...
Hi Guys, I am facing an issue in editing the chart tile while creating it in the dashboard builder present under Performance analytics builder, I am able to get the chart value but not able to edit the title instead I am getting error message [object...
Hi, 1. Create a report comparing major incident proposed time to begin time of Outage (link between two timestamps)2. I have a requirement to create a report like in the attached screenshot. 4 hours should be the fixed line, as there fixed RTO of 4 h...
I've been asked to base highlighting of change calendar items on change type which is working, but I also need to highlight critical priority changes on the same display, regardless of change type. Is this possible? I'm using the OOTB change calend...
Hi All, I have created 1 report with few conditions using Ui builder, when I click on the report it is redirecting to workspace view, but I don't see the filters which I gave in a report. and we are using Washington DC release can someone look into m...
Hi everyone,I want to create two reports: 1. How much time did it took to complete an incident? 2. SLA visibility at 30% and 50% Please tell answer step by step.
How to modify below jelly script to have multi selection value ?refer the image, now i am able to select only one value .Need to change that to multi selection value...............................Code is written in dynamic content block interactive f...
To prepare for Platform Analytics, I took a closer look at the Report Statistics feature. All reports show a "Created by" and "Updated by" as " system." Obviously this isn't true as many people, including myself as the report admin, have created many...
Hi Team, I have an requirement to add approvals based on Yes selection to the Risk Assessment question in a change request.Risk assessment questions are added in Risk assessment of the change module(Via plugins). If we calculate change request Risk a...
Table : cmdb_ci_serverWe have created a Dashboard according Patching Weeks 1,2,3 and 4. also created scheduled Job for the same.Requirement : We need to send upcoming server patching details needs to be send every week on Monday. Email needs to be t...
In the 'Performance Analytics Implementation Simulator', I am unable to complete the 'Review Service Owner KPIs' task even though it is simple. I have arranged the widgets as shown in the course. Below are the screenshots.
Hello Team,I've successfully implemented PA widgets to display the total available minutes for multiple agents within the system. However, I need to provide a detailed breakdown of each agent's available minutes. Currently, I'm retrieving this inform...
