Forum Posts
Change name of a column in report
Hi Everyone,Kindly suggest me a solution to a scenario problem:I have created a record producer that contains fields that are not on table (on which the record producer is created).I can't create new fields on table as it is not advisable to do this ...
Reports and Dashboards of Workspaces
Hello Team, Where I can find the reports and dashboards which are present in the workspace. How we can add new reports+dashboards on the workspace?
Performance analytics dashboard
Hello , In user experience analytics , how is the page data configured? From where and how the data is fetched ? Thanks
Year on year calculation on a monthly indicator
Not entirely a question, something that isn't very well documented and while YoY was supported in legacy dashboards that functionality hasn't made it over to platform analytics year. A popular question is "How are we performing compared to this point...
How to create report on Service offerring sla results on assignment group level
Hi ,Currently i have a report on table service_sla_result for a particular service family.Under this service family (Total achieved field) are calculated based on Incidents and RITM's of some assignment group.How to view collectively how much each as...
Hide/Remove "ALL" option in Interactive Filter
I have created an"interactive filter". But by default, "ALL" option gets added to the filter. Is there any way to remove this "ALL" option?
How to change the Customer Satisfaction score scale in PA
I want to change the customer satisfaction scale from 1-10 to 1-5. Would anyone be able to help me with this?
Interactive Filter based on Variable editor choice list.
Hello Community,Is there a way to use Interactive filters based on the choice field of the Variable editor values, not the RITM fields values.Use Case: Team creates many requests and the catalog item has a Choice field.I have the reports of those Cat...
Create report on cmdb_ci_service to list all the child items under it.
I want to create a report where i want to see a particular business service and list all the service offering , service_discovered in relationship , and all the servers which belong to that service discovered.I want to create a dashboard , if user s...
Dashboard-Itask assigned for Incidents not assigned to us. This should appear under the My Work tab
Our Dashboard 'Team leader Dashboard - Edinburgh' no longer shows Itask assigned for Incidents not assigned to us. This should appear under the My Work tab in ServiceNow.
Measure the time worked on incidents/tasks per assigned to
I am trying to generate a report that shows the amount of time worked per person each week for my assignment groups. Basically the amount of time a person is spending on incidents, problems, changes or tasks. Having hard time with this using multiple...
Resolved! Hide option from PA Widget Breakdown
Is there anyway to either hide this Priority 5 option or hide options that are 0 from a PA Widget or Indicator?
Reports: Count/retrive Distinct records on list report
I have a custom table which has ID field, I want to have list report filter on distinct ID's as ID's are duplicate, is there any way do it?list editing is already enabled on sys_report table
Questions about how to display graphs using PA
Is it possible to superimpose graphs created in PA and graphs created in reports and display them on the dashboard?Also, is it possible to use PA to create graphs that compare the last year's results as shown in the image? If so, please tell us how.
