how are other large companies reporting with granularity within ServiceNow to indicated specific Application Software issues without creating custom fields? I want to be able to report on specific software issues with granularity and am running into...
We recently migrated to the Platform Analytics Next Experience. Once functionality I cant find is how to sort Data Visualizations by updated (used to be 'Last Modified by'). This is a really helpful feature and was used by most users. Is there a syst...
Hi TeamIn the Request Management dashboard, two widgets are showing no data:Mean time to fulfill a requested itemMean time to fulfill a requested item (by category)I would like to knowHow can we find or generate the data for these meantime widgetsWhi...
Does anyone know how this works or what it is meant to do? I loaded it on or sandbox and found nothing obvious.Table and field description configuration for reportNow IntelligencePlugin id: com.glideapp.report.description_configSummaryThis plugin en...
I am trying to add "x_hete_shifts_hand_handover" table simple list , but the table is missing from the visual. Attaching screenshot for the reference.
Hi all, I'm trying to create a daily snapshot of my backlog tickets and with pain and suffering I finally got this code to almost work: (function(dataCollector) { var count = 0; // Test date // var scoreDate = new GlideDateTime('2025-02-...
I have become stuck trying to get a method that will work for this.Scenario:Our major incident team associates multiple outages to one incident in the major incident workbench.They want to report on the Max Duration of the outages associated with a s...
My donut visualization, intended to show the total number of outages, displays an inaccurate total when I adjust the "group by" setting. When I adjust the group by - to max number of groups to show all is adjust the total outage to 109adjusting the ...
Hello Team, We have configured Requested Item (RITM) report, in the platform-analytics workspace. The filter condition for stage field currently shows almost 40 choices , but the customer does not want to see all these stages in the filter condition...
Hi ServiceNow Developers,I’m currently working on a requirement where I need to display reassigned incidents along with the time taken to resolve them within a dashboard view in ServiceNow. I’ve explored using the out-of-the-box (OOB) Metric Definiti...
I am looking the possibility of generating the below report in Platform Analytics Visualizations. Any suggestions would be appreciated. Jul-25Jun-25May-253 month rolling total (past 3 months)P1 Incidents ResolvedSLA (Static Text)3249P2 Incidents Res...
Hey GuysChart interactions in a data visualization cannot find 'Drill down to chart'Here is the documentation I refer toChart interactions in a data visualization Would you please advise?
Hi, I have create a Custom interactive filter which is getting used to filter on a glide list variable referencing to cmn_location table.Issue - The filter runs perfectly fine on the report on the Dashboard and if i add the report for first time. Bu...
Hello Community, have received a request to set up predictive intelligence for knowledge management. Upon reviewing the dashboard that appeared after the plugin installation, I noticed that when I open the dashboard and click on the insights option, ...
