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Embedded PNG size reduction

Hi everyone, Im scheduling few reports by selecting type ad Embedded PNG so the contect will display over a mail body rather than as attachment. Although the setup is working as expected but when user opens the mail the PNG is displaying very big in ...

Idea Portal

When I create a new idea, it automatically creates a demand record on the demand table. Is this an OOTB configuration?

jenkatz by Kilo Contributor
  • 296 Views
  • 1 replies
  • 0 helpfuls

Incident duration in PA

I have created a KPI to show the Average duration of the incident from opened to closed and which was assigned to a particular assignment group but can we get the individual incident duration I want the incident number in place of date and month whic...

GBS_0-1734078158786.png
GBS by Tera Contributor
  • 370 Views
  • 2 replies
  • 0 helpfuls

Issue with distinct count in kb_use

Hi, I'm im trying to work out a visual showing distinct article counts from kb_use. When comparing numbers between kb_use (distinct count) and the view count from kb_knowledge (knowledge_article.sys_view_count), the distinct count from kb_use shows f...

StianH by Tera Contributor
  • 297 Views
  • 1 replies
  • 0 helpfuls