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Create a MTTR data visualization in Platform Analytics Workspace

Rakshanda Kunte
Tera Contributor

‎01-19-2024 02:07 AM

Hi All,

 

I have requirement where, we need to show report for MTTR using incident table. 

I tested this in lower environment and found the similar Indicator which has required conditions.

 

But, when I used that indicator in Workspace, it is not showing required output. 

 

Below is the Report created in Classic UI (Without Indicator).

RakshandaKunte_0-1705658029268.png

 

Graph looks like below (without Indicator)

RakshandaKunte_1-1705658152182.png

 

With Indicator:

This is the indicator source; I found and need to create above report in Platform analytics workspace.

RakshandaKunte_2-1705658750302.png

 

Can anyone please help how to create above report using this indicator source?

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10 REPLIES 10

Rakshanda Kunte
Tera Contributor
In response to Tai Vu

‎02-06-2024 01:15 AM

Hi @Tai Vu ,

 

I tried with above method, however, it does not give expected results.

 

Report in Classic UI:

Filter Conditions:

RakshandaKunte_0-1707210345850.png

 

Graph Looks like this.

RakshandaKunte_1-1707210427563.png

 

 

Graph using Indicator:

Source and additional conditions:

RakshandaKunte_2-1707210743298.png

 

But the graph looks as below:

RakshandaKunte_4-1707210871398.png

 

 

The time ranges are totally different, even if it is average. 

 

Can you please help to identify where I am going wrong?

 

Let me know, if any additional information is required.

 

 

 

Thanks.

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