Migration Center (compatability mode) error fixing
Hi Team , we are process to migrate platform analytics , how do i fix the below error which i am getting compare tab says and log says what steps i need to follow to fix this ?
Forum Posts
Resolved! Platform analytics - Reports without data over time
Hi all, I got that platform analytics are used to monitor and study trends over time, so I wonder why I can also find reports related to performance/platform analytics without periods.For example in the print below I see only static data (e.g. Articl...
Platform Analytics: create a list report with question columns from a form
In regular reporting, you can create a list report with question columns based on a data source or table that has questions associated with it. For example, if a form prompts a user to select the specific nature of a problem, you can create a list re...
Breakdown to show Group Name and Manager Name in Performance analytics/Platform Analytics
I need to create a Performance Analytics breakdown where users can select from a list that shows both Group Name and Manager Name together (example: "Network Team – John Doe").Is it possible to configure a breakdown so that the value is the group (sy...
based on Health dashboard , we need to show the data(over all score)
Morning Team , We have a reporting requirement based on Health dashboard , we need to show the data(over all score) based on cmdb group.How can i achieve this ? can someone please guide me or suggest me ?looking forward your help in this .
Issue while moving the dashboard to different instance
Hi All,I have a dashboard issue. This is not a PA dashboard, a normal ITSM one. Even though i have captured the dashboard tabs, portal pages and used the Unload dashboard from dashboard properties to capture in the update set, while moving the code t...
Resolved! Platform analytics user experience
Hi Team, we are going to migrate our platform analytics through migration center, however is there any documentation available to tell end users, what all things gonna change and how does its looks like, how they can use it?is there any document or a...
Get the number of engineers count who have resolved/closed tickets in a month on month
Hello Community , Good day.How to get the count of engineers who have resolved/closed tickets in the range of 0-10, 11-20, 21-40, 40 and Above from month on month . I wanted to depict the engineers count against that bucket ranges which I have specif...
Touched incidents by particular assignment group
Hi Everyone, I have a requirement to generate a report that shows how many incidents were handled by the Database group, how many were closed by them, and how many were transferred to other groups. I attempted to create this report using the database...
Resolved! What is the best method of reporting MoM / YoY results for custom business application fields?
My team has a number of metrics based on custom business application fields that we report on monthly using Tableau because of calculations required to arrive at those metrics. Now we are being asked to also look at those metrics MoM and YoY. We requ...
ITSM Performance Analytics - Requirements
Hi all, We have to prepare a requirements gathering session for ITSM Performance Analytics: which questions should we ask? I thought:1. Confirmation for OOB Performance Analytics reports for ITSM2. Who needs visibility 3. KPIs? Many thanks
PA: health dashboard
Hi Team , there is a requirement, client needs health dashboard (completeness compliance and correctness) on a new dashboard. based on the group , can we implement using performance analytics ? how i can i implement this , can someone guide me ? muc...
Sort By Button Not Working in CIM Dashboard
Hi Community,We've noticed that the "Sort By" button in the CIM Dashboard is no longer functioning. It was previously working, but now clicking it does not trigger any sorting action.Has anyone else experienced this issue recently?Additionally, is th...
Is there a way to use a FILTER operator in a PA formula indicator?
Hello, I'm being asked to calculates the average actual duration of stories, excluding the longest 15% to reduce the impact of outliers. in Excel, of course, I can create a formula like this: =AVERAGE(FILTER(data range, data range<= PERCENTILE.INC(da...
Unable to create a breakdown with CI class in Performance Analytics
Dear Experts, I have created an indicator on the base configuration table, but i am unable to create a breakdown that will show the separation of class with count on the managed by group which is empty... Is there any use case like this.. ??? Any he...