Hi Team, Can we create the DB view to calculate the MTTP , Please note that propose date is on child incident and promoted date is on parent incidents which is considered as major incident. if not DB view is there any other way to build the report fo...
Hi Team , could you please help me with below requirement, need your guidance how to include project forecasts and corresponding charts based on agreed-upon (Actual Start and End dates in ServiceNow) end dates for upcoming projects. How do i achieve ...
Hi All,Posting a query regarding the dashboard.Use Case: There is a user, who needs to see a performance analytics dashboard when impersonated. The same user should be able to add the Performance analytics widget when trying to add widgets. But the s...
Hello I have a story in which i'm trying to solve. I'm trying to see if there is a way of tracking tickets through each of the assignment groups in performance Analytics. I know it is possible through a list report which I've already done but need so...
Can some one please help me with the exact requirement?Within a demand ticket, a project is created, and subsequently, project tasks are established. Our goal is to develop a report that comprehensively illustrates the timelines of both the project a...
Hi Team , We got the requirement to Implement PA, can someone help me to implement below requirement 1-Highlighting Overdue Projects: What would be the best approach to prominently display overdue projects and tasks on the dashboard to ensure timely...
Hello Community , Good day .Could you please help in finding a way that the filters created in platform analytics should be applicable to only some widgets.Use case : Filter 1 ( based on created date ) : It should only work for Widget A and Widget BF...
Hi all, I need to create a report in incident. The thing is I should calculate the duration for all the incidents but the time spent on Onhold should not be calculated. How do I approach this?
My team has created an application in ServiceNow, and would like to use performance analytics. We are on the Xanadu version and will move to Yokohama soon. Since classic reports and dashboards will be deprecated from the Zurich version, should we c...
am having KPI's Incident SLA Adherence ,Change causing p3I configured indicator source and formula indicators added in to the dashboard but Date Ranges are showing as Jul2023 but i need last month/week dataHow can i configure in Platform Analytics.
Please help on fetching the data of all the reports mapped with the corresponding dashboard?OR How to identify or fetch the list of reports which are not mapped to any dashboards in ServiceNow?
Hi everyone, I'm struggling with how to create this graph for incident aging. I want to display incident aging by priority. I created 2 breakdowns but for some reason I don't see the graph display any data. I don't know where I did wrong.
Hi Community We have an indicator with daily scores. Is it possible to display the result for the latest / current month, the result for the previous month and the result for the latest / current month from 12 months earlier. Something like below. I ...
I have a dashboard and I want to have both PA widgets and "live" reports on it and I want a filter to work on both but it seems that the breakdown filters are only controlled by the dashboard filters which don't impact reports. And interactive filter...
how are other large companies reporting with granularity within ServiceNow to indicated specific Application Software issues without creating custom fields? I want to be able to report on specific software issues with granularity and am running into...
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