How to set the default value of interactive filter?
Hey All,We have a requirement to get the interactive filter default value when the dashboard loads. Is it possible to set the interactive filter value externally? ThanksSurya
Hey All,We have a requirement to get the interactive filter default value when the dashboard loads. Is it possible to set the interactive filter value externally? ThanksSurya
As a admin, I created a visual task board with rm_story table. In Visual task board the columns appear with state choices (Draft, In-Progress, Complete etc..,). I wanted to remove few lanes in the board. Initially I hided the lane by using the option...
I am looking to create an interactive filter for assignment group as well as incident ticket numberoff the metrics_instance table. Can anyone tell me what the reference table needs to be as well as theinteractive filter reference table in order to cr...
Hi all,In AWA Operation Dashboard under Queue Manager tab Agent Presence &Capacity report is shared with the user having awa_agent role.the report is showing Security constraints prevent access to requested page even the shared with awa_agent role us...
I want to create a report or indicator showing average duration ticket is sitting in certain states. I was able to get to this fairly easily in reporting to start. Although, I always find the need to specify a column annoying. Is there another way to...
We have recently deployed Performance Analytics in San Diego and have encountered a number of issues with regards to the OOTB dashboards which came from the ITSM and additional content packs. The plugins were activated last night, the historic data c...
I would like to create a report to show template usage. We currently have 3 templates that we use. [the names are contract closure, project support and forecast variance.] The table I am referencing is template [sys_template]. However, I do not k...