Data Collection, Employee leaving the company

[AMIRULHAKIM]

Hello community,

I have deployed the Performance Analytics in ServiceNow Production and here shows one of the data collections. We cannot change the field for "run as". May I know what would happen if the person mentioned in the "run as" will be leaving the company since the field cannot be changed. Will it run as normal after he leave, or we need to create a new data job? Hope for an answer on this

[Sandeep Rajput · Accepted solution]

@AMIRULHAKIM Are you sure about not being able to change Run as, in the screenshot the field looks editable and you should be able to change it. In case if you can't change the Run as field from the UI, I recommend doing it via a fix/background script. If the person associated with the Run job leaves and their account becomes inactive then the job will not be able to collect the intended data.

[Mark Manders · Accepted solution]

What data collection is this? The 'run as' should (best practice) be a system user, but also: the field is not read only OOB. Check on the ACL/UI policies on the form, because you should be able to change it. 

If the user leaves the company, the job won't run anymore the moment the user record becomes inactive or any roles/access changes.

[AMIRULHAKIM · Accepted solution]

yes the field looks editable and when I intend to change to system administrator and save, this pop up came out, any idea on this?:

[Sandeep Rajput · Accepted solution]

@AMIRULHAKIM Are you sure about not being able to change Run as, in the screenshot the field looks editable and you should be able to change it. In case if you can't change the Run as field from the UI, I recommend doing it via a fix/background script. If the person associated with the Run job leaves and their account becomes inactive then the job will not be able to collect the intended data.

[AMIRULHAKIM · Accepted solution]

yes the field looks editable and when I intend to change to system administrator and save, this pop up came out, any idea on this?:

[AMIRULHAKIM · Accepted solution]

I have found the solution, we can change the field to other employees, but not to System Administrator which shoud be fine. thank you for the help

[Mark Manders · Accepted solution]

What data collection is this? The 'run as' should (best practice) be a system user, but also: the field is not read only OOB. Check on the ACL/UI policies on the form, because you should be able to change it. 

If the user leaves the company, the job won't run anymore the moment the user record becomes inactive or any roles/access changes.