Getting below error on portal

[Sonali01]

When I open the demand form on draft or submitted state on the service portal I get the below error.
It's happening in Dev and QA.

Thanks for your  help in advance

[jMarshal]

Probably using an unsupported method in a client script or ui policy script. Have a look at the custom scripts you have on the dmn_demand table.

https://your-instance-name.service-now.com/now/nav/ui/classic/params/target/dmn_demand_list.do%3Fsysparm_fixed_query%3Dsys_class_name%253Ddmn_demand 

[Sonali01]

Sure, will check .
Thanks

[Sonali01]

Hello Marshal,
On IE when I did expect elements it gave me the below messages, do you thing its something related to Javascript error ?

Thanks

[jMarshal]

Yes. The script which is likely "causing" the browser error - a UI Policy called "Show parent field on demand Screen only to SN_Demand Admins and SN_Admin groups". Specifically, it is having trouble calling a function called "getChannelRW". However, know that it may not be the script itself, but something in the browser not handling it appropriately -- "it takes 2 to tango", so to speak. Check if it works in any browser, perhaps?...Either way, that's where I'd start, if I were you! GL! 🙂