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Reporting

Hello, I was asked to update an APM report to reflect the date when a user's ServiceNow account is set to "inactive/locked out". I have these columns appearing in the report: - Name- Business Owner- Business Owner.Locked out- System Owner- System Own...

Resolved! Data Collection, Employee leaving the company

Hello community, I have deployed the Performance Analytics in ServiceNow Production and here shows one of the data collections. We cannot change the field for "run as". May I know what would happen if the person mentioned in the "run as" will be leav...

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New Benchmarks Success Dashboard

Hello,We have a small issue with the new ServiceNow Benchmarks for Success Dashboard. In the previous version, we were able to click into a benchmark to show the KPI performance trend and then be able to click on an individual date point which then w...

davidsmith by Tera Expert
  • 335 Views
  • 1 replies
  • 0 helpfuls

Reporting on Cases Opened Weekly

Hello,  I would like to create a report that displays the number of cases opened for each week including the weeks that have 0 cases opened. I currently have a report that only display weeks that have the cases opened.Could anyone help with creating ...

yjko2jk by Giga Contributor
  • 559 Views
  • 3 replies
  • 0 helpfuls

PA Script

I need help building a PA script for the following use case - I would like to use a predefined multiplier that varies based on the outage type. If the outage type is "Outage," the multiplier will be -10; for "Major Degradation," it will be -7; for "D...

Pradyumna3 by Tera Contributor
  • 472 Views
  • 3 replies
  • 0 helpfuls