How to display the sum of hours of each incident
Hello,I want to display the sum of hours of each incident since opened to closed but my score won't appear.
Forum Posts
How to modify ServiceNow performance dashboard
Hi All,We have a similar requirement like the way ServiceNow performance dashboard works. Any inputs on how to know the Graph set and monitorable items dropdown values are configured. Thanks,Utham
Insights button in dashboard
Hi, I have an insights button in my performance analytics dashboard but it shows nothing actually. What is the actual function of this button and if it does not work can we hide that button? Regards,Maharshi
Dashboard mixed with reports and PA widgets
I have created a PA widget and some report widgets that list Assessment results. I need to have my Dashboard filter by Assessments complete by calendar year. I'm unable to get accomplish this for both reports and PA widgets. Anyone have a way to...
Breakdown Pivot Score card - can any one explain how to create PA Pivot Score card - breakdown
Breakdown Pivot Score card - can any one explain how to create PA Pivot Score card - breakdown .I am unable get X Axis fields
Core UI view for report and dashboard is not disabled in Xanadu version
Hi All, I have created reports and dashboard in CORE UI in Washington release. Then upgraded PDI to Xanadu version to see if we really do not see reports and dashboard in CORE UI as it will be migrated to data visualization and PA dashboard. Depreca...
Core UI view for report and dashboard is not disabled in Xanadu version
Hi All, I have created reports and dashboard in CORE UI in Washington release. Then upgraded PDI to Xanadu version to see if we really do not see reports and dashboard in CORE UI as it will be migrated to data visualization and PA dashboard. Depreca...
Performance analytics
Hi team,I would like to understand how PA calculates the data based on daily and historical data collection.Lets say there is a PA report/widget which provides a score (lets say compliance score) of x% based on number of open incidents, breached SLAs...
Need to Display String Value as a Score in Dashboard
Hello Community, I have a table in ServiceNow where every month data gets loaded related to a few KPI from an external source. The value of that KPI (It can be anything - string, date/time, duration, number, percentage) I am storing in a string type ...
how to create a Combined Report for open Incidents, Change Requests and RITMs?
how to create a Combined Report for open Incidents, Change Requests and RITMs?
How to identify empty dashboards
Hi,How to identify empty dashboards / Dashboards with empty tabs/No reports added to dasboard in servicenow.
Reporting on metric_instance table
Hi community, do you think it is good practice to create reports based on the metric_instance table?Or should we rather base reports on the xxx_metric db views?What are the pros and cons? thank you - Parker
Monthly Count for Active Users Indicator
I wanted to create a Automated Indicator so that it shows the Monthly count for Active users.could you please help to create an indicator and their Jobs as well.
List report of assignment groups and number of members
Hello everyone, I have a requirement to create a list report in Report Designer showing all assignment groups and how many users each group has, like this:I cannot use "Group by" or other report types such as bar due to additional requirements.Is the...
Report creation to show the change close code year wise
I want to create a report in Bars which show 2024 and 2025 changes close code separately.