CIO Dashboard
Hello Community , Please help how to get the date (Last updated time on the top of the CIO Dashboard main page)Let me know the steps to be followed. Thanks in advance.Siddhant.
Forum Posts
To calculate duration using performance analytics
Hi All, The requirement is to calculate the duration of RITM state from 'Open' state to 'closed' state using performance analytics. I tried to create Indicator source and containing filter of "created on Today" and "closed on today". But, it did not ...
Tags in Performance Analytics
how do we filter indicators based on the tags. For example. if we tag the incidents as "tag=Project1" then in the job I need to select the open.incidents which has the tag Ptoject1. tagging has been the process in the org. I have to follow the curren...
Want to calculate impact duration for whole month incidents into minutes
Hi Team, I want to show report calculating incidents for every month converting into minutes based on impact duration. Please suggest.
Custom interactive filters using dynamic content block not filtering report for tasks
Hello We have a dashboard with a report which shows all tickets. We want a interactive filter as a checkbox of each task type so we can select and only see 'Incidents' or 'Requests' on the report. We tried using the normal interactive filter options,...
Possible to get the list of user who checked a particular report or a open a dashboard
Hi Team,Is there way to get a list of user who opened a dashboard or report like we have for knowledge? For knowledge, we use kb_use, do we have any way to do this for performance analytics?
Get the count of Incidents which are more than 1 for same CI
Hi, Get the count of Incidents which are more than 1 for same CI How can we fetch this from Reports?
How to join two tables in a database view, when they do not have any common fields?
Thank you for all your help.We would like to join two tables ( table A and table B) using the Database view function.Both table does not have any common fields.I need to reflect data from both tables in a calendar type report.If there is any way, no ...
Score not matched with show records in Indicator
I have a indicator where are showing the total number of requests and apply some filter conditions in this.But the problem is score does not matched with show records.For Ex: It shows 6789 records but when i clicked on show records it shows different...
Embedded PNG size reduction
Hi everyone, Im scheduling few reports by selecting type ad Embedded PNG so the contect will display over a mail body rather than as attachment. Although the setup is working as expected but when user opens the mail the PNG is displaying very big in ...
Idea Portal
When I create a new idea, it automatically creates a demand record on the demand table. Is this an OOTB configuration?
Analytics Hub - Cannot select more then one breakdown
I have created a monthly SLA indicator for Service Catalog request items. I was asked for breakdowns by group, department (based on requested for), and item. These break downs seems to work individually but once I select one like group for example I ...
Incident duration in PA
I have created a KPI to show the Average duration of the incident from opened to closed and which was assigned to a particular assignment group but can we get the individual incident duration I want the incident number in place of date and month whic...
Resource Report Dates US to UK
Hello, on the resource report application does anyone know where I would change the start and end date to display in UK format? (dd/mm/yyyy).Pre-checks PA Admin console - Nothing to dictate the date.Default system date - Already set to UK.(Stab in th...
