Getting below error on portal
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‎04-11-2024 01:37 PM
When I open the demand form on draft or submitted state on the service portal I get the below error.
It's happening in Dev and QA.
Thanks for your help in advance
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‎04-11-2024 01:44 PM - edited ‎04-11-2024 01:46 PM
Probably using an unsupported method in a client script or ui policy script. Have a look at the custom scripts you have on the dmn_demand table.
https://your-instance-name.service-now.com/now/nav/ui/classic/params/target/dmn_demand_list.do%3Fsysparm_fixed_query%3Dsys_class_name%253Ddmn_demand
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‎04-11-2024 06:59 PM
Sure, will check .
Thanks
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‎04-12-2024 05:47 AM
Hello Marshal,
On IE when I did expect elements it gave me the below messages, do you thing its something related to Javascript error ?
Thanks
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‎04-12-2024 07:02 AM - edited ‎04-12-2024 07:05 AM
Yes. The script which is likely "causing" the browser error - a UI Policy called "Show parent field on demand Screen only to SN_Demand Admins and SN_Admin groups". Specifically, it is having trouble calling a function called "getChannelRW". However, know that it may not be the script itself, but something in the browser not handling it appropriately -- "it takes 2 to tango", so to speak. Check if it works in any browser, perhaps?...Either way, that's where I'd start, if I were you! GL! 🙂