Getting below error on portal

[Sonali01]

When I open the demand form on draft or submitted state on the service portal I get the below error.
It's happening in Dev and QA.

Thanks for your  help in advance

[Sonali01]

Hello Marshal,
I tried in Chrome and IE but still same error.

Below is the script do you think , you can point out any error .
Created UI policy Show parent field on demand Screen only to SN_Demand Admins and SN_Admin groups

function onCondition() {    

    var groupNames = 'SN_Demand Admins, SN_Admin'; // Get comma-delimited group names

    var isMember = false;

    var requestsCompleted = 0;

    var ga = new GlideAjax('CheckGroupMembership');

    ga.addParam('sysparm_name', 'checkGroupMembership');

    ga.addParam('sysparm_groupNames', groupNames); // Pass the comma-delimited group names

    ga.getXMLAnswer(function(response) {

        // Parse the response string into a boolean value

        if (response === 'true') {

            isMember = true;

        }

        requestsCompleted++;

        checkDisplay();

    });

    function checkDisplay() {

        // Check if all GlideAjax calls have completed

        if (requestsCompleted === 1) {

            g_form.setDisplay('parent', isMember);

        } else {

            g_form.setDisplay('parent', false);

        }

    }

}

[jMarshal]

It looks like you're using a script include ("CheckGroupMembership"), and specifying a function within the script include ("checkGroupMembership") - note, consider naming the class/script include differently than the functions within...unless it is a classless script include, which would be your problem if it is (classless script includes are not available client-side).

My guess is that the "checkGroupMembership" function (within that script include/class) that you call from the GlideAjax is then trying to call "getChannelRW" which may not be available to it.

Perhaps "getChannelRW" is in a server-side script include and failing because it is attempting to call it from the client-side script include (GlideAjax)....you'll need to copy and paste that function into the client-side script include or duplicate the script include which contains it, as a client-side script include.

[Sonali01]

Sure will try that

Thanks

[Sonali01]

Hello Marshal,
Also, I found out this under system log - errors

Thanks 

[Sonali01]

Hello Marshal sorry pretty new to this, can you help me to achieve 
this my requirement Show parent field on demand Screen only to SN_Demand Admins and SN_Admin groups, so i did below steps

Below is my script include 

var CheckGroupMembership = Class.create();

CheckGroupMembership.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    checkGroupMembership: function() {

        var groupNames = this.getParameter('sysparm_groupNames').split(','); // Get the group names parameter and split into an array

        var userId = gs.getUserID();

        var isMember = false;

        for (var i = 0; i < groupNames.length; i++) {

            var groupName = groupNames[i].trim(); // Trim any whitespace

            var userGroup = new GlideRecord('sys_user_grmember');

            userGroup.addQuery('user', userId);

            userGroup.addQuery('group.name', groupName);

            userGroup.query();

            if (userGroup.hasNext()) {

                isMember = true;

                break; // Exit the loop if user is found in any group

            }

        }

        return isMember;

        // var userGroups = gs.getUser().getRoles();

        // var isMember = userGroups.indexOf(groupName) !== -1; // Check if the user is a member of the specified group

        // return isMember.toString();

    }

});

=============================================================

here my ui policy 

function onCondition() {    

    var groupNames = 'SN_Demand Admins, SN_Admin'; // Get comma-delimited group names

    var isMember = false;

    var requestsCompleted = 0;

    var ga = new GlideAjax('CheckGroupMembership');

    ga.addParam('sysparm_name', 'checkGroupMembership');

    ga.addParam('sysparm_groupNames', groupNames); // Pass the comma-delimited group names

    ga.getXMLAnswer(function(response) {

        // Parse the response string into a boolean value

        if (response === 'true') {

            isMember = true;

        }

        requestsCompleted++;

        checkDisplay();

    });

    function checkDisplay() {

        // Check if all GlideAjax calls have completed

        if (requestsCompleted === 1) {

            g_form.setDisplay('parent', isMember);

        } else {

            g_form.setDisplay('parent', false);

        }

    }

}