Help with NPS Score Indicator/Widget

[alhicks]

We're trying to capture our NPS Score either Daily or Monthly, either will work.   I've went through this youtube video and it appears to be working for us but my score doesn't look right.  The score shows -67 but the number/percentage of 33 showing on the analytics hub beside the score is correct.   If we calculate the number manually according to the formula indicator we get 33 as the score.

https://www.youtube.com/watch?v=greuK5Ufrx4

[AndersBGS · Accepted solution]

Hi @alhicks ,

It sounds to me like your formula indicator is setup wrong. Please share the numbers from the automated indicators for a given period for below automated indicators together with the expected result.

• NPS Results > NPS Category = promotors 
• NPS Results > NPS Category = Detractors
• NPS Results 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[alhicks]

Yes, thank you so much.  That helped and I was able to find the problem.  Had the ( ) in the wrong spot.

Old one:

([[NPS Results > NPS Category = Promoters]] - [[NPS Results > NPS Category = Detractors]] / [[NPS Results]]) *100

New one:

([[NPS Results > NPS Category = Promoters]] - [[NPS Results > NPS Category = Detractors]]) / [[NPS Results]] *100