I'm trying to create an Incident report that will report all of the "updated by"'s from an incident. When I choose Updated By it searches only the Last person who updated the incident. The case use is I am attempting to report all Self Service inci...
Hi! I would like to create an indicator based on the incident table, that records and shows how many tickets were in New, In Progress and in On Hold state. The snapshot has to be taken every Thursday at 6AM. Creating the scheduled job is not an issue...
Hello experts!! I need help developing a script for performance analytics. The goal is to have the total sum of outage hours, but I cannot simply sum all outages because there can be multiple incidents within the same time range. For those within the...
Hi Team,Im planning to create a month over Month report.it should show the total number of apps each month. So if in January we had 850 apps, and then in February 5 more were added it should show 855 (just an example with fake data).please suggest to...
Hello Community, I am hoping that someone can help lead me in the right direction here. I hope that I can explain it adequately enough to be able to get someone to assist me. I am not sure if this is something that can be easily done in traditional...
Hi, I have requirement to update the Legends label and centralize it in the reports. However that reports do not show any option to configure legends.It is created using datasets. Is there any way to update legends for such legends .Please provide ...
Hi, I need to create a formula indicator where I want to use browse for a method option, here I want to use score of the last day of the month from a daily indicator, so what formula should I use?
Hello everyone I need to create a report that can track any RITM's that are assigned to service desk resolver group(s) (Service Desk, IT Service Desk, X Service Desk etc) and have been created and not updated within 8 business hours. I could not fig...
Hi all , I have created breakdown and breakdown source while i using it analytics hub it's showing No element to display.I am not able figure out the issue why it's happening can anyone help me on this. Breakdown source Breakdown mapping I am getti...
Hi, I have created an indicator and a historical job which runs on demand and shows data from last 2 months. When I run this job it shows me the same value for all the dates however all the records where not created on the same date. What can be the ...
Hi all, We have a breakdown as filter on a dashboard contains formula and auto indicator widget when i give two element breakdown down filter it is not applying the filter on score of the indicator if i select one element then it's working . please ...
Hello,as a workaround we created a data visualization in UI builder for IT Remediation workspace. It is consists of 4 indicators with the same base table and grouped by CI.Class. Is it possible to create it as a one PA report for classic dashboard?Th...
Hi ,There is a custom report in my instance on "hardware" table, type is "multi level pivot table" and configuration and filter conditions attached screenshot >Once run the report count will populate below.>and I click on total count then it is open...
Hi, I have a requirement to create a pivot table report where my column is a date field, and my row is the group field and I will show the count of tickets. However, I want to use only the year of the date as the column and not the date field. I cann...
I have an agent who would like the main shared dashboard to default to grouping their tasks by assignment group (on refresh, this group by filter is removed). Is that possible? Or would the agent need to create their own dashboard?
