how to delete the existing score of an indicator automatically before scheduled job runs for the day
How to make automatic delete of the the indicator scores which are get created in previous schedule job run when a job runs freshly.
Forum Posts
Indicators & reports for time worked
Hello everyone, is there already experience here on how to display the data from the time worked function (list: task_time_worked) as a KPI? For example, to build widgets that display the time worked for assignment groups or business services?Or shou...
Display Target and Gap in Single score indicator in PA
What are the steps to display Target and Gap in Single Score Indicator in PA Dashboard? (As per attached Image)Although, I have created the Target from Analytics Hub, but it is displaying within Analytic hub not in Indicator. (Below are images for y...
Resolved! Report for financial year
Hello All, I have to create report incidents open in financial year. Kindly help me out how to create filter. Thanks.
how to create a report on sla break down by assignment report to show duration vs assignment group
Hello All,I want to create a report which shows the duration of each assignment group worked on an incident.Eg: If an incident has been transferred to 3 different assignment groups during it's life cycle( Eg: 8 hrs.), group1 spent 2 hours, group 2 sp...
Resolved! Text Cloud
Hi,I have an issue where I can create a Text Cloud for the out of the box indicators (New, resolved etc) but for any others it will let me create the indicators (e.g. Automated) and then follow the process to apply via the widget but once in the widg...
Getting below error on portal
When I open the demand form on draft or submitted state on the service portal I get the below error.It's happening in Dev and QA.Thanks for your help in advance
Resolved! Create a report of existing reports, where condition is used: 'assignment group - starts with'
Dear Community!I would like to create a report of listing existing reports, where the condition 'assignment group - starts with' is used.Which data table do I have to choose to be able to get such a sort?Thanks in advance for taking the time and chec...
Resolved! ACL on GlideList
Hi All, I am trying to write ACL on glide list type field but it is not working as expected.Can someone please help me answer = gs.getUser().isMemberOf(current.field_name);
Create dynamic content block filter to filter 600 catalog items.
Hello Community! I have requirement to configure the interactive filter for 650 catalog items. and there some reports to interact based on the selection of the catalog items. Here i tried to add all 650 catalog items in the condition interactive filt...
How to created report of incidents opened between last Friday of previous month and 10 days prior ?
On the first of each month, I need a report to show the P1 incident records which was opened between the last Friday of the prior month and 10 days prior to that date. Any assistance would be appreciated.
Breakdown for SIR PA dashboard not working properly
Hello, I've created a dashboard that takes the average SLA definition for "actual elapsed time" in the table below. Currently the dashboard averages all the times across all priorities in the SLA definition. I want it to breakdown so it takes the ave...
Report on previous "Assigned To"
Hello all,We need to build a "trend" type report based on previous "Assigned to" of incidents and requests. For example, if Abel was the first assignee of an incident and it was later changed to John, the report will display the data as it is now con...
Resolved! Premium plugin activation
Hi team, I am doing the course offered in servicenow and I have completed performance analytics essentials course, right next to it is Performance Analytics Simulator- Micro Certification, when I opened it is asking me to active the Performance Anal...
Average percentage are incorrect in dashboard
Hello All, I have one query. In one dashboard the average percentage is showing incorrect. Total incidents resolved within time vs total incident closed. can anyone help me with the root cause ? Thanks & Regards,Ashwini SawantTCS - ServiceNow TeamAsh...
