We've identified that while our historic and on-going data capturing for PA holds most information as it was at the time, one of the key items that isn't being maintained is the department at the time the record is being captured. For example, if us...
So got this reported to me by a staff member. He is in the filtering/conditions part of a Report and when he clicks on the Calendar view, it shows up like this.. Instead of the normal view like this: Anyone know why this is happening and it's not aff...
I want to change the color of highlighted widget in workbench indicator. How can I achieve this? 
Hi Everyone, I'm trying to add a new column for an automated indicator. Steps followed:Navigated to an automated indicatorClicked on "show all records" in the top left cornerI need to add a new column to get displayed "Resolved"Can some on help me?
Good afternoon,I have two Questions related to Target Value : 1.How to enable Decimal Target Value in the Indicator?I have trying to set target Value for the Indictor with Decimal for example 0.75 but it's not allowing decimals, could someone please ...
I want to make real time option default in workbench indicator. By default, it is showing the latest month.
Hello All Our instance has been upgraded from Tokyo to Utah and after upgradation MY ITIL Home page dashboard is not visible to users in Home screen. As checked users have roles to check the dashboard but still cannot find their dashboards. Can anyon...
I am a new ServiceNow user in the process of taking over an underutilized Performance Analytics program for HRSD. and am looking for some guidance on the impact of implementing a naming convention and best practices going forward. Specifically, I wo...
Is anyone experiencing this issue: ITIL users can select kb_knowledge to create list simple visualization, but not graphs or scroe type visualizations. Login as ITIL user (in my pdi I used Beth Anglin) and go to platform analyticsSelect to create a n...
How to create a report for Mean Time to fulfill (MTTF) in Performance Analytics? Please help me to resolve the issue.
I have added several indicators based on fact table sc_task. These indicators mirror OOB indicators for sc_request. I've integrated data from these into a dashboard. At least on the surface, it looks like these are working. When I attempt to use ...
Hi All, I have added 2 breakdowns i.e.1. Service offering2. Created the new one for 'Cause Category' (which is the field on Incident Form)But, when I select these 2 breakdowns, it shows as below. Is this invalid combination? And also when I see same...
Hi All, I need to create one indicator with below conditions in indicator source. Note: We need to keep this source more generic, not specific to any service / team. Requirement: I have 3-4 reports where these 2 conditions are common. And below are t...
Hi,Currently we have a interactive filters with the default values(Ex: last hour, last 60days), would it be possible to have a date picker where user can filter depending on the date range on the interactive filter?
Hi, I Can see enable analytics all the time on service now form and list view when ever I'm trying to reload it will show up I have agreed it every time but it will again show up same. please help with needful information Thanks in advance
