How Interactive filter in PA dashboard can be created?

[Sruthi_2511]

Here this Scenario:

1.We have three Automated Indicator that has been used in Formula Indicator [example : Catalog submission +VA ticket submission +  incident submission)] which has different "Indicator source" and ofcourse different "Fact Table". I  have set range within formula indicator and PA dashboard also been created.

Call Deflection Percent	21
Score (20-30 range = 10)	10
Rate(score*25%)	2.50

2.Now I have to created a breakdown  which is yearly/monthly wise. an interactive filter must be created to add in the PA dashboard. As I mentioned data are coming from different table/indicators and no specific field to mention this. example  VA submission date there is no field to that. How Mapping of the associated field ? What field must be mapped ,if there is no field. which fact table must be used.

Is it possible to create "Interactive filter" in PA dashboard for this scenario.?

[Mark Manders]

If you don't have a field to filter your data on, you can't filter. 

You will have to make sure you do have a date on all tables that need to be updated by the filter.

[Sruthi_2511]

We have work note time in VA  ticket creation, it will possible??

[Mark Manders]

If that's a date/time field on the VA ticket, yes. If it's from the worknote, no, because that's not stored on the table you are referencing from your filter. That's the sys_journal_field table.