How to display the sum of hours of each incident
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01-29-2025 10:22 PM
Hello,
I want to display the sum of hours of each incident since opened to closed but my score won't appear.
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01-29-2025 10:36 PM
what's your business requirement here?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-29-2025 10:43 PM
Hello @Ankur Bawiskar
Im trying to display the sum of hours each incident from created to closed
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01-29-2025 10:48 PM
this link has solution
How to calculate average time taken from open to closed incident
Sharing here again, how to do that
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-29-2025 10:49 PM
also check these links
How to get duration for Task created to closed ?
MTTR (Mean Time to Resolution) Reporting
Need a Query For Calculating Mean time to resolve by month
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader