Resolved! creating a visualization
While on the support page I noticed a particular visualization for our cases and I wonder if anyone knew how to create this one in particular. We could have several uses for this type of visualization
Forum Posts
Resolved! performance analytics
Hi,Indicator source - cmdb_ci_outage table indicator with breakdown on cmdb_ci_business_appjob with relative start 10 days ago and relative end 0 days ago .Aim is to find out downtime of an application for a day . Consider an application A had an out...
How to configure below dashboard, I need steps please
Hello Everyone,I am facing some challenges to create below dashboard, I need your help to creation of these dashboard please. I need the steps with detailsRequirement - I need show requests in week wise data. Like how many tickets are Created, Resol...
How to restore retired Homepages
While converting from Homepages to Dashboards, accidentally retired few homepages. Of those few were retired immediately, few are waiting for approval, but I want all these to be restored, how to do this?
Creating SLA Widget/ Indicators
Hi, looking for some advice, I am trying to create some SLA widgets/ indicators that show achieved SLAs and breached slas but only for IT. We have ALOT of assignment groups in ServiceNow and other teams outside of IT, and we can report on everything ...
report owner not able to share reports with user and groups
A report owner(RO) is not able to share his reports with users and groups. What could be the reason? What step should be taken to give RO access to share reports?
PA Widget Help
Hi All, I need help creating a couple of widgets and I am struggling with Performance Analytics to do this.I have been asked to create widgets for "assigned or taken by each engineer" and "Backlog per engineer" and to be able to filter the data by da...
How to make a dashboard available for public users without login into servicenow instance?
We can publish a report and make it available to all users and can see it without login, similarly can we do it for dashboard?I have tried to create a dashboard and added role 'public', modified 'report_view' acl, its not working, still asking for lo...
PA Indicator source and indicator query
Hi, We have a client requirement to create a PA widget that lists the count of past due issues in Issue management. To count past due Issue logic is active true records + due date is before today.. That is any issue which has due date in the past. W...
how to add coloums to reports from variables in RITM.
how to add coloums to reports from variables in RITM. i have variables in catalog form so i need them in report.
Can we import pa_scores_l1 data from another instance to show a trend or score based on it?
Hello All,Is there a way to import the date from pa_scores_l1 data from prod instance to uat instance for a specific indicator over last three period to show the trend (score)?In UAT, I have records for last 3 months, but the requirement is to match ...
Script to calculate number of days to close a Requested Item using a schedule
Hello!There is a Performance Analytics script that calculates the number of days it takes to close a Requested item, "SD.RequestedItem.CloseTime.Days"(/now/nav/ui/classic/params/target/pa_scripts.do%3Fsys_id%3D4ce47333531831106feaddeeff7b123d%26syspa...
Can we add dashboard on the ServiceNow Portal Page
We have requirements to add dashboard on the Portal. Can you please help me?
PA report Queri to fetch top 20 incidents
I am using classic report to count the number of incidents per Business service in a week and the report is shown in image. However, I want to only display the top 20 Business service with highest incident count per week. Is this doable in PA, please...
Error: while adding indicator to Breakdown
Hi AllI'm facing a error while adding a indicator to breakdowncould anyone please assist me. what went wrong attaching a snip.
