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Report on number of stories that were ready for development

I am not sure how to report on the following: Scenario: Today is a day in June and I want to be able to report on the number of stories that were in the 'Ready for Development' state in the months of May, April, March, February, January, December.......

Community Alums by Community Alums  
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Help with report

Hi,I need to create a line report in ServiceNow, similar to the one shown in the attached image (created in Excel).I have selected the table I need data from, but I am currently unable to display the trend by year. I know I can create separate report...

Dev86_0-1716990573217.png Dev86_1-1716990573174.png

CSAT Score Calculation

Can someone please explain how the PA Indicators are calculating the OOB CSAT score?  The indicator script for Indicator ITSM normalized satisfaction score was a little confusing. Formula Indicator:ITSM Average Overall Customer Satisfaction[[ITSM nor...

alhicks by Tera Guru
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