How to make Incident (INC) State Static to see daily

[AMIRULHAKIM]

This report runs on daily basis, is there a way we can have a breakdown of all tickets static that means the state doesn’t change for that particular day.

When the number changes, we can’t accurately track the data.

Is it possible to make the INC Ticket state static like In Queue, Assigned because for now the ticket INC is moving in real time. Hope my explanation is clear.

[Mark Manders · Accepted solution]

It's confusing what you are looking for, but Performance analytics is just for this: show you progress so you can analyse.

If you want static data, use normal reporting to show the actual numbers.

[AMIRULHAKIM]

Data source : Incident Table

July 28th the team has 40 tickets as backlog

July 29th the team has 30 tickets as backlog

July 30th the team has 10 ticket as backlog

How do we store the information for the past, present data in the same report

Currently when the report is run daily the number from the example only project the currently date data which is july 30th and past data is not shown in the PA.

[Mark Manders]

What does your job look like? Is it really only collecting 1 day, or is it collecting over a longer period? 

[AMIRULHAKIM]

Collecting daily, relative start as 200 days ago and ends as 0 days ago