How to map task_sal (facts table) to incident.custom_field in breakdown mapping
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08-08-2023 05:05 AM
Please help me to do dot walk from task_sla to incident.custom_field
task_sla.incident.custom_field (Not Working)
task_sla.ref_incident.custom_field (Not Working)
want to achieve breakdown using custom_field.
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08-08-2023 05:42 AM
I just tried accessing custom field present on my incident table from task_sla and it worked.
task.ref_incident.<custom_fieldname>
I did not field task_sla field on task_sla table which you mentioned as not working in like task_sla.ref_incident.custom_field
this has to be . walked like 'task.ref_incident.custom_fieldname'.
Also it will be worth checking if the custom field is really present on incident table.
Regards,Sushant Malsure