How to map task_sal (facts table) to incident.custom_field in breakdown mapping

ramancoder
Tera Contributor

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Please help me to do dot walk from task_sla to incident.custom_field

task_sla.incident.custom_field (Not Working)

task_sla.ref_incident.custom_field (Not Working)

 

want to achieve breakdown using custom_field.

1 REPLY 1

sushantmalsure
Mega Sage
Mega Sage

I just tried accessing custom field present on my incident table from task_sla and it worked.

 

task.ref_incident.<custom_fieldname>

 

I did not field task_sla field on task_sla table which you mentioned as not working in like task_sla.ref_incident.custom_field

this has to be . walked like 'task.ref_incident.custom_fieldname'.

Also it will be worth checking if the custom field is really present on incident table.

 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure