Hi Team , We got the requirement to Implement PA, can someone help me to implement below requirement 1-Highlighting Overdue Projects: What would be the best approach to prominently display overdue projects and tasks on the dashboard to ensure timely...
Hello Community , Good day .Could you please help in finding a way that the filters created in platform analytics should be applicable to only some widgets.Use case : Filter 1 ( based on created date ) : It should only work for Widget A and Widget BF...
Hello! I am trying to pull a report for "repeat offenders" in the last 48 hours for the Service Desk. I was hoping to just run a report on the incident table and group by customer but only want to see grouped values that have more than one record. Fo...
Hi all, I need to create a report in incident. The thing is I should calculate the duration for all the incidents but the time spent on Onhold should not be calculated. How do I approach this?
My team has created an application in ServiceNow, and would like to use performance analytics. We are on the Xanadu version and will move to Yokohama soon. Since classic reports and dashboards will be deprecated from the Zurich version, should we c...
am having KPI's Incident SLA Adherence ,Change causing p3I configured indicator source and formula indicators added in to the dashboard but Date Ranges are showing as Jul2023 but i need last month/week dataHow can i configure in Platform Analytics.
Please help on fetching the data of all the reports mapped with the corresponding dashboard?OR How to identify or fetch the list of reports which are not mapped to any dashboards in ServiceNow?
Hi everyone, I'm struggling with how to create this graph for incident aging. I want to display incident aging by priority. I created 2 breakdowns but for some reason I don't see the graph display any data. I don't know where I did wrong.
Hi Community We have an indicator with daily scores. Is it possible to display the result for the latest / current month, the result for the previous month and the result for the latest / current month from 12 months earlier. Something like below. I ...
I have a dashboard and I want to have both PA widgets and "live" reports on it and I want a filter to work on both but it seems that the breakdown filters are only controlled by the dashboard filters which don't impact reports. And interactive filter...
how are other large companies reporting with granularity within ServiceNow to indicated specific Application Software issues without creating custom fields? I want to be able to report on specific software issues with granularity and am running into...
We recently migrated to the Platform Analytics Next Experience. Once functionality I cant find is how to sort Data Visualizations by updated (used to be 'Last Modified by'). This is a really helpful feature and was used by most users. Is there a syst...
Hi TeamIn the Request Management dashboard, two widgets are showing no data:Mean time to fulfill a requested itemMean time to fulfill a requested item (by category)I would like to knowHow can we find or generate the data for these meantime widgetsWhi...
Does anyone know how this works or what it is meant to do? I loaded it on or sandbox and found nothing obvious.Table and field description configuration for reportNow IntelligencePlugin id: com.glideapp.report.description_configSummaryThis plugin en...
I am trying to add "x_hete_shifts_hand_handover" table simple list , but the table is missing from the visual. Attaching screenshot for the reference.
