Manual indicator
Hello folks , As an admin of the CMDB process, I want to see the CMDB Health Metric scores over a period of time to visualize our performanceCan someone help me creating manual indicator for CMDB Overall ScoreNeed a guidance
Forum Posts
Migrated dashboard : edit option
Hello team , I can see some of filter not migrated properly(compatability mode) ,I would like to make changes in that filter as per core UI dashboard , also from there I am not getting option to edit it .That dashboard is not available on Platform ...
Platform Analytics - Dashboard and Data Visualization issue
Hi all, Hey everyone,Wish I could just drop in to say hello, but I’m stuck on an issue I can’t seem to resolve.I’ve created 3 Platform Analytics > Data Visualizations and added them to a Platform Analytics dashboard.Here’s the odd part:When I edit ea...
Service Dashboard in SErvice Operations Workspace
How to check the roles needed for Service Dashboard content access in service operations workspacewith itil role we can access dashboard but content is empty with UI builder it says no specific audience (anyone with NExt experience can view ) but on...
Reports not appearing in Add Saved Data Visualization while adding to Dashboard
Hi everyone,We’ve created several reports for Incidents and Requested Items. When trying to add these reports to a dashboard using the Add Saved Data Visualization option, only the Incident reports appear — the reports created for Requested Items do ...
Reporting creation
Hi Members, Greetings! We are required to create reports. In the CMDB health dashboard, we have an overall score, which is a combination of completeness, compliance, and correctness.Requirement: The user wants to populate the overall score based on...
Table to use in Report
I am not able to use 'sys_user_role"' Table while generating report. How to know which Table can be used and which can not be used?
Performance Analytics - SD Utilization
We have a requirement to create a SD interaction report, this includesThe number of incidents that Service Desk has worked on, basically the count of incidents that SD touched. This I am able to achieve using the Table Time worked, which captures the...
Issue with the chart type in Analytics Workbench
Hi I have created a Incident SLA workbench where I am showing the overall SLA achievement in percentage with the help of formula indicator and the number constituting the achievement supported by 2 automated indicators. By default the workbench show...
IT Agent Dashboard on Service Operations Workspace
Hi all,Do you guys know how to activete the KPI's so the data can be collected and displayed on the IT Agent Dashboard? The dashboard doesn't show anything right now.
Integrate Twilio reports to ServiceNow Reports
Hi Folks, Is there a way to integrate Twilio statistics dashboard into ServiceNow Dashboard? Goal is to have 1 real-time dashboard in ServiceNow bringing all the stats from Twilio dashboard to allow the monitoring of key metrics related to call volum...
PERFORMANCE Analytics Content Pack
Will the PA content packs for itsm and HRSDautomatically mugrate do PlaTFORM Analytics
How to change default Landing page
Whenever user was login to ServiceNow they are seeing Time sheet dashboard. i want to update the default dashboard.
Requirements to view Insight Cards in Platform Analytics Dashboards?
Within the new PA (Platform Analytics) Dashboards, my understanding of the ProActive Mining process is begins after creating KPIs and running the jobs to acquire the neccessary data. When the predetermined thresholds, limits, and benchmarks have been...
Need help in creating a dashboard as per the image given below
Need help in creating a dashboard as per the image given below. Can somebody guide me how to do it from scratch. I also need the details of tables from where these data will be fetched to first create the reports and the to show those reports to the ...
