Threshold on Dial type in PA
How to add threshold to dial type widget in PA. can any one help how to achieve it?
Forum Posts
How to get Percentage
Hi ServiceNow Community,I need to display a simple daily percentage on an existing dashboard: formula is ::automation Percentage = (Number of incidents resolved yesterday by ITOM or by GenAi/ (Total number of incidents created yesterday) × 100. Pleae...
Resolved! Alter the Standard article template
Hi all, Is it possible to modify and customise specifically the Standard knowledge article template (not make a new custom template)? My company is intending to implement an integration between our ServiceNow Knowledge Management and Genesys PureClou...
Breakdown mapped to the sys_ui_navigator_history table
I've created a breakdown source using the pa_dashboards table. I'm trying to create a breakdown mapping relationship with the sys_ui_navigator_history. This table has limited fields. The fields available in this table are: description & URL. When cr...
Resolved! Visualization chart doesn't match the number of records in preview record list
I have created a Visualization chart on open incidents, after I setup my "Custom Conditions" when I hit run, the Preview Record List shows 11 records but when I apply the conditions and see the visualization graph, it only has 9 records. i don't have...
ServiceNow 3rd party tools to print reports and dasboard
Hello Friends,Are there any third-party tools we can integrate into ServiceNow to print reports and dashboards?Thanks
Issue with filters on dashboard
Hello, the filters on dashboard are not functioning properly. See the screenshot attached, the filter is set on a specific assignment group, but it is not applying this on any of the graphs.I have reviewed the settings of the graphs, and they are set...
Dashboard is not refreshing
Hello All, We have P1 Dashboard to monitor P1 Incident , However looks like its not refreshing in specific interval .Can some one help me what could be the reason ?or how can we fix it ? Much appreciate for your help
Indicator monthly score is showing count incorrect in platform analytics
I have created an indicator to retrieve all of the SLAs for RITMs and to break them down by item owner. For this, I am using the 'sc_req_item_sla' table. I developed a monthly-based indicator and set the source accordingly. I am able to display the c...
Resolved! How do you make XLA signals actionable not just dashboards in ServiceNow?
I see XLAs often end up as dashboards instead of decision drivers. how are you using XLA signals in ServiceNow to influence triage prioritization or Problem management in real time?
Aged incident calculation for Reporting purpose
Hello Team , Scenario : We need to Send an escalation mail which is created or opened ticket which crosses 15 days ( 16 days to 30 days )2- 31 days to 45 days)what all conditions can we give to achieve this Thanks for your help!
SLA Breakdown Reports in Performance Analytics
We have recently implemented a new Plugin called "SLA Breakdowns" which provides a new tab at the bottom of incidents highlighting the duration the incident has been with various assignment groups and at what point the SLA breached. Rather than analy...
Resolved! ON Hold Tickets are not showing - Reporting
Hello Team , I am Preparing a report , however we are not able to see hold tickets my conditions are below My observation:On hold Tickets are not Visible on Task table when I created Tickets on Incident Table tickets are visible for me.what could be ...
SLA -report
Hi Team our team has tickets which were assigned to multiple assignment group before it got assigned to our team's assignment group. The sla had already breached when it was assigned to our team groups I need a report with details of the SLA time con...
