I'm trying to create a simple report showing a list of active users that are assigned more than one non-retired, operational PC's from table (cmdb_ci_computer). Once I configure the report to group by "assigned to", I get a list of Users with each o...
We are working through the upgrade for Zurich and are working through dashboard changes in platform analytics and I am wondering if others who are not licensed for performance analytics are looking at the migration and if they are seeing areas where ...
I have created one report to fetch the details of one catalogue item, now I am trying to fetch the variable set(multi row) details in that report but not able to do so. I try creating database view but it didn't work. Maybe the database is not 100% c...
Hi - I created formula indicator to calculate the INC SLA achievement in % and has assignment group as a breakdown to see how each assignment group has performed. I wanted to create a multilevel pivot using this indicator so that I can have the SLA a...
As part of Health scan improvement initiatives, we have few reference Interactive filters which are not mapped and requires mapping. All interactive filters based on a reference should have a mapping. Need to know which all dashboards are utilising t...
Hello folks , As an admin of the CMDB process, I want to see the CMDB Health Metric scores over a period of time to visualize our performanceCan someone help me creating manual indicator for CMDB Overall ScoreNeed a guidance
Hello team , I can see some of filter not migrated properly(compatability mode) ,I would like to make changes in that filter as per core UI dashboard , also from there I am not getting option to edit it .That dashboard is not available on Platform ...
Hi all, Hey everyone,Wish I could just drop in to say hello, but I’m stuck on an issue I can’t seem to resolve.I’ve created 3 Platform Analytics > Data Visualizations and added them to a Platform Analytics dashboard.Here’s the odd part:When I edit ea...
How to check the roles needed for Service Dashboard content access in service operations workspacewith itil role we can access dashboard but content is empty with UI builder it says no specific audience (anyone with NExt experience can view ) but on...
Hi everyone,We’ve created several reports for Incidents and Requested Items. When trying to add these reports to a dashboard using the Add Saved Data Visualization option, only the Incident reports appear — the reports created for Requested Items do ...
Hi Members, Greetings! We are required to create reports. In the CMDB health dashboard, we have an overall score, which is a combination of completeness, compliance, and correctness.Requirement: The user wants to populate the overall score based on...
I am not able to use 'sys_user_role"' Table while generating report. How to know which Table can be used and which can not be used?
We have a requirement to create a SD interaction report, this includesThe number of incidents that Service Desk has worked on, basically the count of incidents that SD touched. This I am able to achieve using the Table Time worked, which captures the...
Hi I have created a Incident SLA workbench where I am showing the overall SLA achievement in percentage with the help of formula indicator and the number constituting the achievement supported by 2 automated indicators. By default the workbench show...
Hi all,Do you guys know how to activete the KPI's so the data can be collected and displayed on the IT Agent Dashboard? The dashboard doesn't show anything right now.
