How to Monitor the usage of ServiceNow On-call Scheduler?

[AllanPG]

We just recently used the On-call Scheduler module of ServiceNow. We would like to know how to view and monitor the usage of this module. ( How many users per day and also how long each component they accessed ).

It seems On-call Scheduler is not  included in the User Experience Analytics..  Is there a way to  monitor this?

[AJ-TechTrek]

Hi @AllanPG 

Refer below, Might help.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/administer/user-administrati...

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Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

[stevemarkovick]

Monitoring On-call Scheduler usage in ServiceNow can be tricky, especially since it’s not included in User Experience Analytics by default. We ran into a similar issue trying to measure operational visibility for various user interactions. Eventually, we adopted a more holistic platform approach with tools like Phonexa, which helped us not only track activity across modules via integrated analytics but also correlate it with lead and support workflows. Having a single dashboard that ties performance metrics with user behavior—even outside ServiceNow—has made our reporting much more actionable.

[stevemarkovick]

Monitoring On-call Scheduler usage in ServiceNow can be tricky, especially since it’s not included in User Experience Analytics by default. We ran into a similar issue trying to measure operational visibility for various user interactions. Eventually, we adopted a more holistic platform approach with tools like Phonexa, which helped us not only track activity across modules via integrated analytics but also correlate it with lead and support workflows. Having a single dashboard that ties performance metrics with user behavior—even outside ServiceNow—has made our reporting much more actionable.