I need response sla and resolution sla of an incident to be appeared in a single row in a report.

Priya13R
Kilo Contributor

‎07-31-2026 07:15 AM

I need to display both response sla and resolution sla of an incident to be displayed in a single row in the report.

so, columns of report should be

Incident number

response sla start time

response sla stop time

resolution sla start time

resolution sla stop time

state

etc fields

 

Please guide here

 

0 Helpfuls
  • 647 Views
1 REPLY 1

AndersBGS
Tera Patron

‎07-31-2026 08:21 AM

Hi @Priya13R 

 

only solution is to create a database view to see both if them.

 

0 Helpfuls