Indicator Score showing incorrect value

[sivaranjani3894]

Hi All,

i have an indicator source with following condition:
Opened on Today OR Opened before Today
AND
"State is not "Canceled" and "Active is True" and "Assignment Group is GroupABC"

Indicator with following condition:
Updated on Today AND
Assignment Group is GroupABC

and I also have a script with following code:

checkIncidentTask(current.sys_id);

function checkIncidentTask(sysid) {

var inc_task1 = new GlideRecord('incident_task');

inc_task1.addEncodedQuery('incident!=NULL^incident=' + sysid);

inc_task1.query();

if (inc_task1.next()) { //check if incident tasks are available

return 1;

} else {

return 0;

}

}

There are no incidents with Task that were "Updated on Today" but score on this indicator is as follows:

I am not sure where am going wrong. Please help.

Thanks,

Siva

[Uncle Rob]

That would have been yesterday, AND the updated date could have changed since the last measure.

[sivaranjani3894]

@Uncle Rob Thanks for the response!
There are no incidents with tasks in the Test instance where this indicator is present.

[Community Alums]

Adjust the conditions in the indicator source and indicator to ensure mutual exclusivity and prevent overlaps.
Modify the checkIncidentTask function to handle edge cases, such as:

• sys_id being null.
• Incident tasks with unexpected states or dates.
  
  function checkIncidentTask(sysid) {
  var inc_task1 = new GlideRecord('incident_task');
  inc_task1.addQuery('incident', sysid);
  inc_task1.query();
  return inc_task1.hasNext() ? 1 : 0;
  }
  
  If you found this as useful please mark as helpful and accept as solution.