Navigate to Service Operations Workspace instead of Native UI

[Najmuddin Mohd]

Hello Community,

When we click on any graph of the Reports in Performance analytics, it navigates to Native UI.
I want it to navigate to Service Operations Workspace.

Where should I be configuring it ?

Thanks in Advance.

Regards,
Najmuddin.

[Ravi Chandra_K]

Hello @Najmuddin Mohd 

Check if there is any Homepage destination rule configured for SOW workspace and these users are meeting that criteria.

Please refer below documentation:

https://www.servicenow.com/community/next-experience-articles/homepage-redirect-rules-in-next-experi...

Please mark the answer as helpful and correct if helped..

Kind regards,

Ravi Chandra 

[Najmuddin Mohd]

Hi @Ravi Chandra_K ,

Any report created in Platform analytics and added to Service Operations workspace is taking to Native UI to all users.
There is no CSM plugin installed.

Regards,
Najmuddin.

[Ravi Chandra_K]

Hello @Najmuddin Mohd 

You have to link the report and destination, insert and set the route 

Please refer the thread : https://www.servicenow.com/community/platform-analytics-forum/report-drill-down-not-working-in-ui-bu...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Mark Manders]

Only data visualizations that are on the landing page of the workspace are linking within the workspace. All others are linking to the old UI. 

This is a huge oversight with Platform Analytics. Pushing everyone to Next Experience and workspaces and then introduce a new way of reporting without the possibility to select a workspace in which you want a report opened. Even when you add the dashboard to be opened in the workspace, the redirect is to the old ui.