IT Agent Dashboard on Service Operations Workspace

[Fabricio4]

Hi all,

Do you guys know how to activete the KPI's so the data can be collected and displayed on the IT Agent Dashboard? The dashboard doesn't show anything right now.

[Bhuvan]

@Fabricio4 

Make sure required plugins are activated and data collection jobs are run. Refer below link for more details

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/service-operations-...

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Thanks,

Bhuvan

[Bhuvan]

@Fabricio4 

Did you get a chance to review this as I believe the information provided should answer your question.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[kaushal_snow]

@Fabricio4 ,

To activate and display KPIs on the IT Agent Dashboard in ServiceNow Service Operations Workspace, ensure that the necessary Performance Analytics plugins are activated, such as com.snc.pa.request2, com.snc.pa.premium.all_content, sn_sd_itsm, com.snc.pa.self_service_analytics, and sn_itsm_analytics; duplicate the oob dashboard to enable customization; configure and assign relevant KPIs to the dashboard; and verify that data collection jobs are scheduled and executing correctly, as the dashboard relies on these metrics to display data.....

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