line chart displaying the total number incidence that exists in an open state each week

[reachjake]

I am looking for a line chart displaying the total number incidence that exists in an open state each week.

I assume such a core piece of information this must be an out of the box offering? If it does not does anyone have step by step instructions of how to create it

Thanks guys

[AnveshKumar M]

Hi @reachjake 

I would suggest to go with Metrics.

1. Navigate to All -> Metrics -> Definitions 

 

2. Click new Button 🆕 of the list view.

3. Then fill and save the form as shown below

4. Now navigate to Reports -> Create New and in the table name select incident_metric and create your line chart.

Note: The data might be available from the time you created the definition.

For more info you can refer ServiceNow KB at 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827908

Please mark my answer helpful and accept as a solution if it helped 👍✅

[Tai Vu]

Hi @reachjake 

Within OOTB, you can leverage the Metric Definition below.

Name: Incident State Duration

URL: https://<instance_name>/metric_definition.do?sys_id=35f2b283c0a808ae000b7132cd0a4f55

Under the related list, you'll see the Metric Instance. That table will capture the Incident records, state value, and the duration of each state, etc.

Cheers,

Tai Vu

[reachjake]

Thanks Guys, I can not believe the ability to see the total number of open incidents over time, something so core is not an OOTB feature.