Measuring the requested items previously assigned to a X group with a task assigned to Y group

[dilyanai]

Hi community,

I'm new to Performance Analytics and not an expert in ServiceNow, but I'm eager to learn.

My post here concerns a particular requirement.

I need to measure the number of requested items initially assigned to a "X" group that have a task assigned to a "Y" group. 

And the same requirement for cases.

I would appreciate your help. 

[AndersBGS · Accepted solution]

Hi @dilyanai 

I could question of performance analytics is the right choice of tool based on your requirement. I would instead recommend you to create a scripted metric definition to actually capture the number of requested items where the requested item is assigned to "X" and task(S) is assigned to "Y".

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[dilyanai]

Hi Anders,

Thank you for your advice. I'll try it.

Kind regards,

Dilyana