Hi Everyone,
I'm trying to create a new breakdown source called parent product, I'm referring to a similar indicator source but cannot find out the element.
Can someone help me find the element's name for the parent product in the choice [sys_choice] table?
New breakdown source:
Reference:
Hi @Stimson ,
Sure:
1. Create the breakdown source:
2. Create automated breakdown
3. Create breakdown mapping in the automated breakdowns related list.
(Notice that "field" is parent.product)
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
Hi @Stimson ,
Sure,
What i knew from the start was what you stated initial "element's name for the parent product" and that you referred to the sn_customerservice_case table (due to the screenshot you send).
According to above, I went to the sn_customerservice_case in my PDI and looked at parent field which referred another case in the sn_customerservice_case. Based on this, I looked at the field configuration through the "form Design" as showed below:
This will show that, the field reference "cmdb_model"
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
Hi @Stimson ,
As far as I can see from my PDI, the parent.produt is referring to cmdb_model table.
Hence you should create your breakdown source for the table cmdb_product_model SysID, and the map the sn_customerservice_case table for parent.product.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
Hi @Stimson ,
Sure:
1. Create the breakdown source:
2. Create automated breakdown
3. Create breakdown mapping in the automated breakdowns related list.
(Notice that "field" is parent.product)
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
