Performance Analytics Error Incorrect locale information provided on widget

[Henrique7]

Hello everyone, I am facing an error in the performance analytics widget, when I click on a drilldown the following error message appears:
An error occurred. The visualization component did not render
Check the console for more details
Incorrect locale information provided

when accessing the console the same report appears:
RangeError: Incorrect locale information provided

I've run diagnostics and nothing shows up.
Can anyone help or advise some way to debug this type of error?

#analytics #performance #dashboards #reports #widgets

[AndersBGS · Accepted solution]

Hi @Henrique7 ,

Please look at this knowledge article, to see if it could help with your issue: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965102 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[AndersBGS · Accepted solution]

Hi @Henrique7 ,

Please look at this knowledge article, to see if it could help with your issue: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965102 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Henrique7 · Accepted solution]

The solution is not 100% correct but I will mark it as yes because it helped me a lot to find the solution, it turns out that the article you sent me mentions the glide.sys.language property but the property to be adjusted is: glide.system. locale

https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/localizat...