from where vendor score capturing score in core and how company table and how
there is field called vendor score which is read only , i want to understand from where it is calclulating score and how it is getting score
Forum Posts
Populated the location based on country
I have two variables 1. Impacted Country 2. Impacted Location and both are reference variables to cmn_location table Requirement is if user picks country based on country locations should shown to users to select, until user selects the country locat...
Breakdowns are not working
Hi All, I have added 2 breakdowns i.e.1. Service offering2. Created the new one for 'Cause Category' (which is the field on Incident Form)But, when I select these 2 breakdowns, it shows as below. Is this invalid combination? And also when I see same...
have to display Week Dates on x-axis instead of Week Number
i have to display Week Dates on x-axis instead of Week Number on line chart which trend by date field
Resolved! Subject: Is there any maintenance fee for ServiceNow Delta Exam?
Hello Team,I am a certified CSA/CAD and preparing for the Zurich Delta Exam.Could you please confirm whether there is any maintenance or renewal fee required to keep the certification active, or is completing the Delta Exam alone sufficient?Thank you
Threshold on Dial type in PA
How to add threshold to dial type widget in PA. can any one help how to achieve it?
How to get Percentage
Hi ServiceNow Community,I need to display a simple daily percentage on an existing dashboard: formula is ::automation Percentage = (Number of incidents resolved yesterday by ITOM or by GenAi/ (Total number of incidents created yesterday) × 100. Pleae...
Resolved! Alter the Standard article template
Hi all, Is it possible to modify and customise specifically the Standard knowledge article template (not make a new custom template)? My company is intending to implement an integration between our ServiceNow Knowledge Management and Genesys PureClou...
Breakdown mapped to the sys_ui_navigator_history table
I've created a breakdown source using the pa_dashboards table. I'm trying to create a breakdown mapping relationship with the sys_ui_navigator_history. This table has limited fields. The fields available in this table are: description & URL. When cr...
Resolved! Visualization chart doesn't match the number of records in preview record list
I have created a Visualization chart on open incidents, after I setup my "Custom Conditions" when I hit run, the Preview Record List shows 11 records but when I apply the conditions and see the visualization graph, it only has 9 records. i don't have...
ServiceNow 3rd party tools to print reports and dasboard
Hello Friends,Are there any third-party tools we can integrate into ServiceNow to print reports and dashboards?Thanks
Issue with filters on dashboard
Hello, the filters on dashboard are not functioning properly. See the screenshot attached, the filter is set on a specific assignment group, but it is not applying this on any of the graphs.I have reviewed the settings of the graphs, and they are set...
Dashboard is not refreshing
Hello All, We have P1 Dashboard to monitor P1 Incident , However looks like its not refreshing in specific interval .Can some one help me what could be the reason ?or how can we fix it ? Much appreciate for your help
Indicator monthly score is showing count incorrect in platform analytics
I have created an indicator to retrieve all of the SLAs for RITMs and to break them down by item owner. For this, I am using the 'sc_req_item_sla' table. I developed a monthly-based indicator and set the source accordingly. I am able to display the c...
