Problem with open incidents widgets

[Samuel Moya cam]

Hi,

I am using the Open incidents widget for the groups breakdown, some incidents had to be assigned to other groups and now this widget does not show the incidents assigned to that new group but shows only when you put the old one.

Thank you and best regards.

[Tsura Andreeva · Accepted solution]

it might be because you are looking at historical data, and in the past that was assigned to the 'older' assignment group

[Samuel Moya cam]

So executing the data collector would solve the problem?

[Tsura Andreeva]

the daily data collector will only show you current 24 hours, if you are looking to update history I think you have to run the historical one too, but from reporting point of view dont you want to show that in the past those incidents were with another assingment group(just wondering)

[Samuel Moya cam]

The old group split into 3 others and we need to collect all that information (I always warned not to do this as it could generate failures like this one).

So the data collector is now executing and seems to get the right information, Thank you!!