Platform Analytics Task
Hi All, Task validation is getting failed even after performing the attached step's. I need to know if i am missing anything.
Forum Posts
Migration compatibility mode logs
Hi Team , we are in between PA migration .in compatibility mode i am getting below logs How do i fix it ?The dashboard has a missing layout configuration record. Please guide
Platform Analytics Widget Duplicating
Currently when duplicating a widget on a Platform Analytics dashboard, the widget is not placed directly below the widget you duplicated, but all the way at the bottom of the page. Is there any development being done to add a new action in the drop d...
Performance Analytics Report
I want to create a report for a person named ABC. ABC is listed as a manager on the user table with 10 direct reports. Each of those 10 people are managers of 100 more users, and so on. How can I create a report that shows all incidents assigned to u...
Percentage Showing >100% Due to By Month Avg Calculation in PA Report
Hello everyone, I've created a PA report to show the percentage of incidents from the last 3 months that are resolved within the SLA, with the breakdown as priority. In my report every value is showing as expected, except for one month out of 3 month...
Resolved! platform analytics dashboard
Hi all I have received one requirement where I need make modification to the existing PA dashboard and I have captured those changes in the update set but when I tried moving those changes from one instance to another ( from dev to test ) it did no...
Migration Center (compatability mode) error fixing
Hi Team , we are process to migrate platform analytics , how do i fix the below error which i am getting compare tab says and log says what steps i need to follow to fix this ?
Resolved! Platform analytics - Reports without data over time
Hi all, I got that platform analytics are used to monitor and study trends over time, so I wonder why I can also find reports related to performance/platform analytics without periods.For example in the print below I see only static data (e.g. Articl...
Platform Analytics: create a list report with question columns from a form
In regular reporting, you can create a list report with question columns based on a data source or table that has questions associated with it. For example, if a form prompts a user to select the specific nature of a problem, you can create a list re...
Breakdown to show Group Name and Manager Name in Performance analytics/Platform Analytics
I need to create a Performance Analytics breakdown where users can select from a list that shows both Group Name and Manager Name together (example: "Network Team – John Doe").Is it possible to configure a breakdown so that the value is the group (sy...
based on Health dashboard , we need to show the data(over all score)
Morning Team , We have a reporting requirement based on Health dashboard , we need to show the data(over all score) based on cmdb group.How can i achieve this ? can someone please guide me or suggest me ?looking forward your help in this .
Issue while moving the dashboard to different instance
Hi All,I have a dashboard issue. This is not a PA dashboard, a normal ITSM one. Even though i have captured the dashboard tabs, portal pages and used the Unload dashboard from dashboard properties to capture in the update set, while moving the code t...
Resolved! Platform analytics user experience
Hi Team, we are going to migrate our platform analytics through migration center, however is there any documentation available to tell end users, what all things gonna change and how does its looks like, how they can use it?is there any document or a...
Get the number of engineers count who have resolved/closed tickets in a month on month
Hello Community , Good day.How to get the count of engineers who have resolved/closed tickets in the range of 0-10, 11-20, 21-40, 40 and Above from month on month . I wanted to depict the engineers count against that bucket ranges which I have specif...
Touched incidents by particular assignment group
Hi Everyone, I have a requirement to generate a report that shows how many incidents were handled by the Database group, how many were closed by them, and how many were transferred to other groups. I attempted to create this report using the database...
