Hello everyone, I've created a PA report to show the percentage of incidents from the last 3 months that are resolved within the SLA, with the breakdown as priority. In my report every value is showing as expected, except for one month out of 3 month...
Hi all I have received one requirement where I need make modification to the existing PA dashboard and I have captured those changes in the update set but when I tried moving those changes from one instance to another ( from dev to test ) it did no...
Hi Team , we are process to migrate platform analytics , how do i fix the below error which i am getting compare tab says and log says what steps i need to follow to fix this ?
Hi all, I got that platform analytics are used to monitor and study trends over time, so I wonder why I can also find reports related to performance/platform analytics without periods.For example in the print below I see only static data (e.g. Articl...
In regular reporting, you can create a list report with question columns based on a data source or table that has questions associated with it. For example, if a form prompts a user to select the specific nature of a problem, you can create a list re...
I need to create a Performance Analytics breakdown where users can select from a list that shows both Group Name and Manager Name together (example: "Network Team – John Doe").Is it possible to configure a breakdown so that the value is the group (sy...
Morning Team , We have a reporting requirement based on Health dashboard , we need to show the data(over all score) based on cmdb group.How can i achieve this ? can someone please guide me or suggest me ?looking forward your help in this .
Hi All,I have a dashboard issue. This is not a PA dashboard, a normal ITSM one. Even though i have captured the dashboard tabs, portal pages and used the Unload dashboard from dashboard properties to capture in the update set, while moving the code t...
Hi Team, we are going to migrate our platform analytics through migration center, however is there any documentation available to tell end users, what all things gonna change and how does its looks like, how they can use it?is there any document or a...
Hello Community , Good day.How to get the count of engineers who have resolved/closed tickets in the range of 0-10, 11-20, 21-40, 40 and Above from month on month . I wanted to depict the engineers count against that bucket ranges which I have specif...
Hi Everyone, I have a requirement to generate a report that shows how many incidents were handled by the Database group, how many were closed by them, and how many were transferred to other groups. I attempted to create this report using the database...
My team has a number of metrics based on custom business application fields that we report on monthly using Tableau because of calculations required to arrive at those metrics. Now we are being asked to also look at those metrics MoM and YoY. We requ...
Hi all, We have to prepare a requirements gathering session for ITSM Performance Analytics: which questions should we ask? I thought:1. Confirmation for OOB Performance Analytics reports for ITSM2. Who needs visibility 3. KPIs? Many thanks
Hi Team , there is a requirement, client needs health dashboard (completeness compliance and correctness) on a new dashboard. based on the group , can we implement using performance analytics ? how i can i implement this , can someone guide me ? muc...
Hi Community,We've noticed that the "Sort By" button in the CIM Dashboard is no longer functioning. It was previously working, but now clicking it does not trigger any sorting action.Has anyone else experienced this issue recently?Additionally, is th...
