Reporting - specifically granularity with application software issues

[LorriReed]

how are other large companies reporting with granularity within ServiceNow to indicated specific Application Software issues without creating custom fields?  I want to be able to report on specific software issues with granularity and am running into issues not being able to get granular or specific enough.

[Abbas_5]

Hello @LorriReed,

To report on specific software issues with granularity in ServiceNow without creating custom fields, consider leveraging existing fields like "Category", "Subcategory", and "Configuration Item" along with "Assignment group" and potentially "Impact" and "Urgency" to create more specific reports. You can also explore using tags or keywords within the "Short description" or "Description" fields to further refine your reporting. 

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

Thanks & Regards,

Abbas Shaik