Service Portal Overview Dashboard

[Bryan Campbell]

Hi Everyone,

I have a question that might be simple but i can't quite figure it out and our development partner is also running into a road block.  I currently have access as an admin and i'm looking to create a Group to add the necessary roles that would give one of my staff members the ability to see the Service Portal Overview Dashboard to view some usage data.  I can't seem to find the role that would allow them to see these OOB reports that already exists.  Below is the dashboard that i'm able to see unable my admin account.

I created a group with the following roles, there are some additional roles for other purposes, but when my staff member attempts to view the dashboard no data loads. 

Would anyone happen to know what role i'm missing?  I don't want to give them full admin access.  We are currently on Utah and will be upgrading to Xanadu in August.

Additionally, my staff member is able to view the the data when running reports from the sp_log table.

Thank you

[Srikanth Menava]

I ran into the same issue, so these reports are on sp_log table which is quite huge and will be accessible to users with admin role only. Now there is this Report View ACL's which is introduced in servicenow(recently from Sandiego I believe). According to these new ACL's 'The users will not be able to see the reports untill they have access to the underlying data. here inthis case sp_log table, Nowadding ITIL role might suffice but I think its not a best practice as it is a huge table. So I created a role specifically for IT-Management and modified the ACL to include this role. the ACL is just (report_view on sp_log table) just add you new role to the ACL and share the Dashboard to a user and try it.

it should work👍🏾