Hi All,
I have a requirement in Performance Analytics.
Requirement:
Table: Incident Table.
Conditions are:
Priority is P1
Major incident state is accepted.
classification is Apps
Created at or after Jan2023
when all these conditions are met,
we need to update the days since Apps P1 Incident.
How the days I am updating now is manually
Going to the incident table
Giving all these queries in the filter
Then running the query
Created date (sort z to a) and then updating the days
I have been trying with the basic reporting and Performance Analytics where I am getting the overall count of the incident in a single score or if i try with any other type in reporting I am getting the counts.
Here the requirement is we need to calculate the days created date(sort z to a) and then need to update the days
Analysis Done:
I have been trying this requirement on Performance Analytics,
Initially I have created a business rule
Named: Apps
Table : Incident.
when to Run: After
Insert : checked
Update: checked
Filter conditions Applied :
I have created a custom tabled name" u_reporting_look_up_table".
Advanced:
(function executeRule(current, previous /*null when async*/ ) {
var gr = new GlideRecord('incident');
gr.addQuery('priority', 1);
// gr.addQuery('u_organization_type', App);
gr.orderByDesc('sys_created_on');
gr.setLimit(1);
gr.query();
if (gr.next()) {
// Update the custom reference field in the custom table with the latest P1 Incident
var latestP1Incident = gr.sys_id;
var customTableGr = new GlideRecord('u_reporting_look_up_table');
customTableGr.get('667e71001b78a290d8f6968f034bcb53'); // Replace with the sys_id of the record you want to update
customTableGr.u_number = latestP1Incident;
customTableGr.update();
}
})(current, previous);
where in that table I am getting the days since p1 incidents .
I have executed the scheduled job and was trying to get output but it did not display any result.
Is there any way that this can be done automatically via PA or any other way that this requirement can be achieved?
Please suggest
