Data is not displaying over dashboard after Historic JOb Run, but same dashboard display data over DEV and Sandbox environment, i am not sure what is the triggering point for the historic job , each indicator and their sources,have gone through and i...
Hello, I have report source which can be used as data source for one of the report. I want to edit the assignment group condition, which can be reflected to only selective report. [ Now we have multiple assignment groups as per requirement should rem...
I have a dashboard consisting of various reports, and when I add a user to the dashboard, they can't see the reports when they access it. However, if I grant the user access to each report individually, they can see the report's values and graphs wit...
We see the option for On Click Behavior but is there a way to make this non clickable?
Hello, I m taking PA micro certification, I m stuck with this part :I changed the widgets to Time Series type :But still getting this error : Thank your for your help Regards,
Hi All, Greetings..!! I am using few Indicators for creating some Data Visualizations in 'Platform Analytics Workspace'. Breakdown Requirement:Assignment GroupIncident TypeIncident Categoryetc. (according to requirement)Would you please help me with...
I'm unable to get the reference breakdown sources working for my PA widget. The result keeps coming back with no data to display. I'm trying to filter by assignment group for Incidents % Closed within SLA. Breakdown Source Breakdown Mapping Widget ...
Hello,I have a requirement when logged in user is manager of any groups, the elements of breakdown should show their respective groups. Once the user selects the respective groups the reports should refresh. The breakdown should show the only groups ...
Hello,I have a requirement when logged in user is manager of any groups, the elements of breakdown should show their respective groups. Once the user selects the respective groups the reports should refresh. The breakdown should show the only groups ...
Got an incident today from one of our internal staff who have the itil role. For some reason, the ability to see some of the reports on their main dashboard is showing the following message: Access to the content denied based on report_view ACLs I ...
We need to build a graph which shows the month in the x axis and the count of the incidents opened per month in y axis. We have configured the indicator and jobs to show the data correctly in the widget for the current year. Can anyone suggest how to...
I have a requirement to hide one specific breakdown source filter to any other user and only show to the manager of assignment groups.I have attached the screenshot of the filter. Please guide me on this requirement. Thank you.
To create a widget to get the count of the tickets which is not updated from last 4 days which also should exclude the weekends.
Hello, I hope you can help me to understand what is the expected behavior about Automated Indicator whose aggregate is Average.My Automated Indicator is configured to show the time series of the average score of CSAT."Value when nil" is set to zero.A...
Hi All, Anyone can please help me. Scores values getting empty for monthly indicator it is showing values. Only latest three month showing for rest of the month showing empty values. I have data also available for APR, May , June and July but showing...
