Got an incident today from one of our internal staff who have the itil role. For some reason, the ability to see some of the reports on their main dashboard is showing the following message: Access to the content denied based on report_view ACLs I ...
We need to build a graph which shows the month in the x axis and the count of the incidents opened per month in y axis. We have configured the indicator and jobs to show the data correctly in the widget for the current year. Can anyone suggest how to...
I have a requirement to hide one specific breakdown source filter to any other user and only show to the manager of assignment groups.I have attached the screenshot of the filter. Please guide me on this requirement. Thank you.
To create a widget to get the count of the tickets which is not updated from last 4 days which also should exclude the weekends.
Hello, I hope you can help me to understand what is the expected behavior about Automated Indicator whose aggregate is Average.My Automated Indicator is configured to show the time series of the average score of CSAT."Value when nil" is set to zero.A...
Hi All, Anyone can please help me. Scores values getting empty for monthly indicator it is showing values. Only latest three month showing for rest of the month showing empty values. I have data also available for APR, May , June and July but showing...
I want to create a Country code breakdown from the Subject person field of an HR case (subject_person.country_code), but checking in the backend, the Country code field is not a choice field, it is a string field, how can we do Breakdown in this case...
Need to create a report to calculate the difference between RITM and delivery date that is present in task catalog variables in performance analytics in servicenow
We need to find the Asset Management - Accuracy of Asset Management System Data updated and accurate in CMDB on the following criteria -Service Level Requirement - Per the audited sample the assets have accurate CMDB information. Defined as a combin...
Hi Community I have a requirement where i need to show a report, automated ci's and manual CIs in CMDB. we depend on Discovery source.so created the indicator with discovery sources and classes.created a breakdown with discovery source and now when ...
Can we add a Server Dependency View to a Dashboard?
Hello all, We have a calendar in the ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) and we are looking to change the Edit button on the popup that appears when you mouse over the Calendar Event item. I have attached a screenshot to show wha...
Hi,I am using the Open incidents widget for the groups breakdown, some incidents had to be assigned to other groups and now this widget does not show the incidents assigned to that new group but shows only when you put the old one. Thank you and best...
What will be the limitations of performance analytics?
How to add value to manual indicator periodically through scripting?
