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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Automation Discovery?
ServiceNow Automation Discovery helps you identify automation opportunities for your workflows. Use the discovery reports to implement or improve automation solutions like Virtual Agent (VA), and Agent assist.
With the app, you can run discovery reports that analyze a specified dataset of records against a pre-built taxonomy. The model identifies over 180 possible opportunities for automation from your records. Think of the opportunities as intents that the system can respond to your users' queries automatically.
The report groups records by the predicted opportunity for automation. For uncategorized records, the report groups the records together in related clusters.
For applications such as Virtual Agent, Automation Discovery helps you implement automation opportunities that can lead to deflections and faster incident resolutions.
Entry point to the official product information pages
Entry point to the official product documentation
Trainings & Courses
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Articles & Blog Posts
2021-04-26 by @Lener Pacania1
Introducing Automation Discovery, find ITSM automation opportunities in your data fast! (Part 1)
In this part we’ll review how Automation Discovery can help you find automation opportunities in your data fast.
2021-04-30 by @Lener Pacania1
Introducing Automation Discovery, find ITSM automation opportunities in your data fast! (Part 2)
In this article I’ll walk you through the installation and creation of your first Automation Discovery report.
2022-07-26 by Steve Ng
Discovering Your Automation Opportunities in ServiceNow
This article will provide a guide on how to install and use the Automation Discovery function to help analyze your records to identify opportunities for automation. This is very helpful in your journey with ServiceNow, and when you want to further increase incident deflection via Virtual Agent, or improve incident resolution times by building automated workflows.
2023-05-22 by @Lener Pacania1
Automation Discovery comes to HR! Find Automation Opportunities fast in your HR case data!
Automation Discovery uses machine learning to identify potential automation opportunities in your HR case data. For example, Automation Discovery can help you identify potential Virtual Agent conversations and workflow opportunities that you can use to deflect future cases and reduce case load for your agents. The 2023 store app release provides a robust HR taxonomy to identify automation opportunities in your HR case data.
2023-06-29 by @Lener Pacania1
Automation Discovery Advanced Tips for ITSM, HRSD, and ITOM
Automation Discovery is a quick way to use machine learning to find potential automation opportunities in your data. When I say quick you can install the application, configure, run the report, and have results in 30 minutes. Automation Discovery looks at your text fields (typically short description or description) and matches your incidents/cases against an automation class in a ServiceNow automation taxonomy.
Videos & Podcasts
2021-08-05 by Mitch in the Cloud
Watch this video for an overview of Automation Discovery - a ServiceNow app that helps you find automation opportunities to streamline your business.
2022-18-04 by ServiceNow Community
Automation Discovery with in-platform process mining
In this installment of the Process Optimization Academy our special guest Manjeet Singh covers Automation Discovery both from an automated solution perspective that is available within the Process Optimization Analyst Workbench, but he also covers different techniques to help uncover automation opportunities in the visualized process map.
2024-07-12 by Power of ServiceNow
Automation Discovery in ServiceNow
This video forms part of our ‘grow to pro’ series, which enables customers who may be thinking of the benefits of upgrading to ITSM Professional in the future, or customers who are already using it, and want to learn more. This video focuses on a feature called Automation Discovery.
Troubleshooting
