Automate workflows and processes using ServiceNow® applications. Increase self-service and lower mean time to resolution. 
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
        
        
    
        Automation Discovery
        
    
        
            
    
        
            Identify ways you can increase operational efficiency using ServiceNow® automation applications.
        
    
        
        
            
                 
    
    
    
    
    
    
        
        
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    Automation Discovery 
     
    
    
        
        
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        Benefits of Automation Discovery
        
    
        
        
            
        
    
    
    
    
        
    
    
    
    
    
        
        
    
        Accelerate time to value
        
    
        
            
    
        
            Discover out-of-the-box automation opportunities to maximize your ROI—fast.
        
    
        
        
    
    
    
    
    
    
        
        
    
        Become more strategic
        
    
        
            
    
        
            Give your IT agents more time to focus on key initiatives.
        
    
        
        
    
    
    
    
    
    
        
        
    
        Operate more efficiently
        
    
        
            
    
        
            Increase end-user productivity by making it easy for them to self-serve through automation.
        
    
        
        
    
    
    
    
    
    
        
    
 
    
    
    
        
        
    
        Features of Automation Discovery
        
    
        
        
            
        
            
        
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
        
        
    
        Incident analysis
        
    
        
            
    
        
            Use AI to comb through past incidents and uncover up to 180 pre-defined automation opportunities.
        
    
        
        
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
        
        
    
        Deflection potential
        
    
        
            
    
        
            See how many incidents could have been resolved using automation applications.
        
    
        
        
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
        
        
    
        Time-saved projections
        
    
        
            
    
        
            Use a dashboard widget to view potential work hours saved through automation.
        
    
        
        
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
        
        
    
        Deeper insights
        
    
        
            
    
        
            Understand which business units or teams would benefit the most from implementing automation.
        
    
        
        
    
    
 
    
    
    
        
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        How to get Automation Discovery
        
    
        
            
    
        
            Automation Discovery is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
         
    
        
        
            
                 
    
    
        
        
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            Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.
        
    
    
    
    
    
    
    
    
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
    
    
    
    
        
    
 
    
    
    
        
        
    
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            Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.
        
    
        
        
            
                 
    
    
        
        
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