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on 07-31-2019 08:43 AM
Getting Started with Performance Analytics
Are you just starting your journey with Performance Analytics? Start by watching the following introductory videos:
Take a look at the Platform Analytics Academy Pro Tips - First Value with Performance Analytics. These are short quick videos from ServiceNow professionals with things to think about early in your journey.
The Story of the Four Stakeholders
Now that you have analytics data related to your ServiceNow processes, you want to publish the right content to the right people. Listen to the Story of the Four Stakeholders to understand what kinds of data different people in your organization might want to see.
The Performance Analytics Adoption Journey
You've covered the basics, and now you are ready to unleash the power of Performance Analytics. But where do you start? Watch these short videos to learn about how you can build an analytics program on top of a solid data foundation that drives service improvement to create a truly responsive business.
| Data Foundation | Driving (Continual) Service Improvement | Responsive Business |
Step-By-Step Getting Started
Make sure you follow the following steps to ensure Performance Analytics is activated in your instance, is configured to collect data, and is presenting data for you to analyze!
Step 1: Activate
Every ServiceNow instance comes provisioned with Complimentary Performance Analytics for Incident Management — a limited subset of Performance Analytics features and content — for analyzing only the Incident Management process. Activating your Performance Analytics license will remove these restrictions. Click here to start.
Step 2: Configure
You've successfully activated your unlimited version of Performance Analytics and enabled the out-of-the-box content you can use to start visualizing process- and service-related data in your ServiceNow instance! Now it's time to roll up our sleeves and put Performance Analytics to work for you. Click here to start.
Step 3: Analyze
Now comes the exciting part! You've configured your data sources in Performance Analytics, and you have successfully collected the data. The data are now ready to be analyzed through the widgets and dashboards that come with Performance Analytics. This article will explain some of the common visualizations available with the out-of-the-box content and also interpret some of the different curves you might see. To help drive the discussion, the Incident Management process (and dashboards) will be reviewed. Click here to start.
Step 4: Get Trained
Click here for the Getting Started, self-paced learning, training classes, and additional help Community article, for a summary of resources available.
Step 5: Visit the Academy
Every two weeks, there is the Platform Analytics Academy which let you ask some of the world's experts about Performance Analytics. This is a great place to learn about what is possible or get that little help you need to wow your users. Find out more.
Recordings of previous Academy sessions can be viewed here.
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