Platform Analytics articles

Simple checklist for building Indicators

I share this document with customers to give them a basic understanding of what they need to do to build indicators. It's a checklist, with some examples of what to do to complete each step of the process.

How to Setup a Report Using a Service Catalog Variable

Link to the video: https://youtu.be/6Qn8hUuz4Vs Items demonstrated/discussed in this video: * Navigated to Maintain Items and displayed the Catalog Item.* Navigated to and displayed the Variable created.* Showed the Variable on the order form.* Displ...

Performance Analytics Premium Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics Premium entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine what you should acti...

How Performance Analytics module items are related

Performance Analytics is a powerful tool to generate standard and custom trend reports. With Performance Analytics you're able to create strategic reports and KPI dashboards that typically can't be created with the standard reports module. Often thes...

Performance Analytics for Software Asset Management Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Software Asset Management entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determin...

Performance Analytics for Service Watch Insight Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Service Watch Insight entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine ...

Performance Analytics for Service Strategy Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Service Strategy entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine what ...

Performance Analytics for Security Incident Response Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Security Incident Response entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determi...

Performance Analytics for Project Portfolio Management Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Project Portfolio Management entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to deter...

Performance Analytics for IT Operations Suite Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for IT Operations Suite entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine wh...

Performance Analytics for IT Operations Management and IT Operations Suite Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for IT Operations Suite and Performance Analytics for IT Operations Management entitlements. Cross-reference each plugin with the version ...

Performance Analytics for Human Resource Management Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Human Resource Management entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determin...

Performance Analytics for Financial Management Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Financial Management entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine w...

Performance Analytics for Customer Service Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Customer Service entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine what yo...

Performance Analytics for Cloud Control Center Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Cloud Control Center entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine w...

Performance Analytics for Business Management, Financial Management, and Service Strategy Content Pack Plugins

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Business Management, Performance Analytics for Financial Management, and Performance Analytics for Service Strategy entitlements. Cros...

Getting Started With Performance Analytics: Analyze

Now comes the exciting part! You've configured your data sources in Performance Analytics, and you have successfully collected the data. The data are now ready to be analyzed through the widgets and dashboards that come with Performance Analytics...

Getting Started With Performance Analytics: Configure

You've successfully activated your unlimited version of Performance Analytics, and you have enabled the out-of-the-box content you can use to start visualizing process- and service-related data in your ServiceNow instance! Now it's time to roll up ...

Performance Analytics Step by Step for Newbies and Flow Chart of Options

This document was generated from the following discussion: Performance Analytics Step by Step and Flow Chart of Options

Viewed Report different from export to PDF

During some recent testing of pre-configured reports on my personal development instance.The following "What You See Is Not Exactly What You Get" effect was seen.The pre-configued report being investigated was the "KPI - Incident Resolution within SL...