This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Customer Service entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine what yo...
This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Cloud Control Center entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine w...
This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Business Management, Performance Analytics for Financial Management, and Performance Analytics for Service Strategy entitlements. Cros...
Now comes the exciting part! You've configured your data sources in Performance Analytics, and you have successfully collected the data. The data are now ready to be analyzed through the widgets and dashboards that come with Performance Analytics...
You've successfully activated your unlimited version of Performance Analytics, and you have enabled the out-of-the-box content you can use to start visualizing process- and service-related data in your ServiceNow instance! Now it's time to roll up ...
This document was generated from the following discussion: Performance Analytics Step by Step and Flow Chart of Options
During some recent testing of pre-configured reports on my personal development instance.The following "What You See Is Not Exactly What You Get" effect was seen.The pre-configued report being investigated was the "KPI - Incident Resolution within SL...
This video describes the Workbench Widget in Performance Analytics, and demonstrates how to setup it up and use it for process analysis.The video applies to ServiceNow releases starting with Helsinki. The roles required to perform the actions shown i...
This video demonstrates how a responsive canvas dashboard with filters provides an interactive, customizable solution for disseminating data to stakeholders, and how to easily build one in the ServiceNow platform.Applies to ServiceNow releases starti...
Performance Analytics is a powerful tool but when first starting to configure Performance Analytics it can be overwhelming. This document provides insights into the basic concepts, and how these concepts work together to get to snapshotted time-serie...
This video playlist walks you through performance analytics, from how to obtain it to creating your first target and threshold. Learn how ServiceNow Performance Analytics can help you drive service management within your enterprise to new levels of e...
This is the deck that Paul van Nistelrooij David van Heusden and I used in a recent webinar. You can access the on demand recording here.
Thomas_Davis
Dan_Kane
ServiceNow
Steph Morillo
LisaLatour
