During some recent testing of pre-configured reports on my personal development instance.The following "What You See Is Not Exactly What You Get" effect was seen.The pre-configued report being investigated was the "KPI - Incident Resolution within SL...
This video describes the Workbench Widget in Performance Analytics, and demonstrates how to setup it up and use it for process analysis.The video applies to ServiceNow releases starting with Helsinki. The roles required to perform the actions shown i...
This video demonstrates how a responsive canvas dashboard with filters provides an interactive, customizable solution for disseminating data to stakeholders, and how to easily build one in the ServiceNow platform.Applies to ServiceNow releases starti...
Performance Analytics is a powerful tool but when first starting to configure Performance Analytics it can be overwhelming. This document provides insights into the basic concepts, and how these concepts work together to get to snapshotted time-serie...
This video playlist walks you through performance analytics, from how to obtain it to creating your first target and threshold. Learn how ServiceNow Performance Analytics can help you drive service management within your enterprise to new levels of e...
This is the deck that Paul van Nistelrooij David van Heusden and I used in a recent webinar. You can access the on demand recording here.
Thomas_Davis
ServiceNow
Steph Morillo
Lisa Latour
