Hi All,
I updated a flow recently and noticed that older RITM (3 months old) that are being now updated are dropping the older flow and picking up new flow and requesting approval of groups that approved in the past again.
Is there a way to prevent this from happening in the future?
-- From my findings I learned that existing Service Requests (SC Reqs), Request Items (RITMs), and Service Catalog Tasks (SC Tasks) that were triggered using the old Workflow will continue following the steps of the old Workflow. Also, that ServiceNow maintains the association between existing records and the Workflow that initiated them.
Any advice would be great.
