Assignment group level reports – Bar graph - Tickets received / Resolved / Pending cases

[Nagoor Basha 1]

Assignment group level reports – Bar graph - Tickets received / Resolved / Pending cases for specific period

[Akash4 · Accepted solution]

Hi Nagoor,

Guessing your question is to create assignment group based reports. Here is a hint you can start with

1. Navigate to Reports > Create New.
2. Select Table: Incident, HR Case or anyother of your requirement.

3. Choose the Bar chart as your graph type
4. In the Configure section > Group By, select Assignment Group.
5. For Time Period: Use filters like Created = This Month or Created between Jan and Oct etc.

[Akash4 · Accepted solution]

Hi Nagoor,

Guessing your question is to create assignment group based reports. Here is a hint you can start with

1. Navigate to Reports > Create New.
2. Select Table: Incident, HR Case or anyother of your requirement.

3. Choose the Bar chart as your graph type
4. In the Configure section > Group By, select Assignment Group.
5. For Time Period: Use filters like Created = This Month or Created between Jan and Oct etc.

[Nagoor Basha 1]

Agent wise Production details – Bar graph - Tickets received / Resolved / Pending cases for specific period.

Can you please look into this one

[Akash4 · Accepted solution]

Similar to the previous report, but here we add Group by as “Assigned to”. There is also an option in Configure section - Additional Group by selection which can be used on Assignment Group.

Then in the filter conditions add State=Resolved etc as required.

[Nagoor Basha 1]

Thank you very much